Room Attendant

**JOB SUMMARY**

To achieve a level of service, professional work standards, and guest care that meet or exceed the standards set by Hilton, while also contributing to the overall profitability of the Hampton Inn by Hilton.

The Room Attendant is responsible for the cleanliness and overall appearance of guest rooms.

**JOB RESPONSIBILITIES**

This position is responsible for the following tasks:

- Clean guest rooms as assigned, ensuring that the hotel’s standards of cleanliness are maintained.
- Responsible for: reporting any maintenance deficiencies, and handling guest’s requests or complaints.
- Ensure the confidentiality and security of all guest rooms.
- Be able to work in a standing position for long periods of time (up to 8 hours).
- Clean up to 14 rooms a day
- Ability to grasp, bend; and stop; push or pull heavy loads weighing up to 75 lbs.
- Use correct cleaning chemicals for designated surfaces, according to WHIMIS regulations and hotel requirements.
- Clean assigned guest rooms by priority.
- Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
- Empty all trash containers, garbage, and recycling bins from the room.
- Remove /Changing all dirty terry/linen from the bathroom and beds and replace with clean par to designated layout.
- Update room status on assignment list
- Check for damage or stain linens
- Make up beds,rollaway beds and sofa beds
- Clean bathrooms (e.g. showers, showers walls, tubs, tub walls, sink, toilets, and all bathroom surfaces and items.). Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
- Replace laundry bags and slips.
- Clean and replenish the coffee maker set.
- Strip bed linen and towels when necessary.
- Clean closets and door tracks on check-out rooms, removing dust and debris.
- Replace all amenities/collateral items/supply in the room and bathroom.
- Vacuum throughout entire room and spray room with deodorizer.
- Ensure correct amount and placement of hangers, extra blanket/pillows are in the room
- Washing floors with appropriate tools and chemicals
- Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cables.
- Realign furniture to floor plan or room design.
- Dust and clean room decoration, appliances and structural surfaces. (e.g. lamp shades windowsill vents)
- Open and clean all drawers/doors in all the rooms
- Adhere to Lost and Found policy including key control. Return all lost and found items to the housekeeping office.
- Report any maintenance problems to the housekeeping supervisors.
- Keep storages rooms, vacuums and housekeeping carts clean
- Check under bed(s), chairs and sofa for debris and remove if present.
- Inspect condition of all furniture for tears, rips or stains; report any damages to your manager.
- Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC cover/grill, corners and telephones.
- Provide information to the guests about the hotel services, facilities and other amenities or attraction
- Return, empty all linen and garbage from the carts. Change vacuum bag when needed and clean, wipe vacuum.
- Ensure security and safe keeping of any assigned guest room master keys.
- Attend to guest needs when needed
- Attending meeting and training as required
- Knowledgeable of hotel fire and emergency procedures.
- Perform rotation cleaning duties (e.g. spring cleaning, deep cleaning etc.) as required
- Other essential room cleaning duties assign by the housekeeping leaders and these duties can change in the future.
- Maintain standard of punctuality, uniform code, name tags, personal hygiene and overall appropriate dress code.
- To assist with team member orientation/training within the department
- Other tasks as required

**Minimum Qualifications**
- English required (Speaking, reading & writing)
- Hospitality driven & Possess a strong commitment to deliver exceptional guest service
- Must have an energetic, positive approach and attitude to work
- Must have a minimum of 6-12 months customer service experience
- Ability to grasp, bend, stoop, push or pull heavy loads weighing up to 75 lbs.
- Adhere to and knowledgeable of Health & Safety practices
- Correct and proper use of chemicals based WHMIS standards
- Must be able to stand and walk for long periods of time and with purpose and urgency
- Attention to details

**Education Requirements**
- General Education Diploma (GED)

**Bona Hospitality** is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

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