Complex Security Service Technician

2 weeks ago

Saskatoon, Canada Johnson Controls Full time

**Be part of the future**

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

**What we offer**

  • Competitive Starting Pay
  • Paid Extensive Training with Best-in-Industry Resources
  • Career Advancement Opportunities across Business and Geographies
  • Company Vehicle
  • Referral Bonuses
  • Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Life Insurance
  • Short-Term and Long-Term Disability
  • Competitive Retirement Saving Plans
  • Employee Assistance Program

**What you will do**

Perform installation, integrations, commissioning and service activities on access control systems, CCTV, intrusion alarm, nurse call and intercom systems.

**How you will do it**

  • Install and inspect equipment to meet customer expectations and manufacturer specifications.
  • Field coordination and communication, system programming, integrations, commissioning, AHJ testing and training on new system installations
  • Evaluate and diagnose equipment that requires servicing as well as troubleshooting potential field wiring problems
  • Provide specific solutions and recommendations to customers on the most efficient and cost-effective method in restoring a specific system back to normal condition
  • Manage assigned Electronic Systems service calls regarding field labour hours estimated
  • Customer satisfaction through coordination, response to customer requests and problems
  • Prepare reports on daily activities
  • May be required to work overtime
  • May be required to work out of town
  • Read and understand complicated blueprints, diagrams, schematics, submittals, software/system programs, and operation/product manuals
  • Capable of working in cramped workspaces such as ducts, crawl spaces, above ceilings, etc.
  • Required to work at heights - Ladders/AWP
  • Must adhere to all JCI safety policies and procedures
  • Complete mileage and monthly vehicle reports in a timely manner

**What we look for**

  • Experience / comfortable with Servers, and different operating systems
  • Working knowledge of personal computers (Windows 10, 11, Server 2016 +) and Microsoft's suite of Office software
  • Working knowledge of IT network systems
  • Ability to use hand and power tools and test equipment such as multi-meters, digital analyzers, battery analyzers, frequency meters, decibel meters and communication devices as required
  • Able to carry and move equipment/tools weighing up to 40 pounds
  • Demonstrated working knowledge of electricity and electronics
  • Experience with installation and service of access control, CCTV, intrusion, nurse call and intercom systems
  • Minimum high school/trade school graduate, 2-year Associate degree in a technical field involving electronics or computers preferred
  • Ability to effectively work independently
  • Demonstrated aptitude for troubleshooting systems and performing necessary repairs
  • Demonstrated high level of customer service
  • Excellent verbal and written communication skills
  • Comfortable working in an environment that may involve climbing ladders and scaffoldings with equipment
  • Ability to work on Aerial Work Platform
  • Ability to read and understand complex building architectural, and electrical documents, as well as project plans, specifications, schedules, and equipment installation/operation/troubleshooting manual.
  • Security experience with C-Cure 9000, Kantech, Genetec, Lenel/S2, Milestone, Exacq, Avigilon, DSC, Commend, AIPhone
  • CCURE 9000 or Genetec, certification preferred.

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