Customer Retention Specialist

3 days ago

Burlington, Canada WS Audiology Americas Full time

At HearCanada, we pride ourselves on being the pioneers of innovative solutions within the hearing care industry, who have a shared passion for positive impact on our client’s hearing journey, and always go above and beyond as a team_

**What it’s all about**:
As a Client Retention Sales Specialist, you will be responsible for fostering strong relationships with existing clients, ensuring their continued satisfaction, and maximizing sales through persuasive techniques. This role involves proactive communication, problem-solving, and personalized service to guarantee that customers are not only content with their purchases but also encouraged to expand their engagement with the company. You will establish and maintain relationships with Regional Leaders and clients while leveraging your expertise in hearing aid products and services.
- Reporting into the Director, Centre Operations
- Hybrid Work - 1-2 Days in Office in Burlington, ON

**What we offer you**:

- Competitive salary + bonus program
- Comprehensive, employer-funded benefits package
- RRSPs with employer matching
- Paid vacation and personal days
- Education assistance program
- Flexible hybrid working model

**What will you do**:

- ** Drive Client Sales**: Develop and implement effective sales strategies to drive client Sales via Telecommunications.
- **Customer Retention Strategies**:Develop and implement effective strategies to retain and nurture existing clients, including personalized follow-ups, proactive outreach.
- **Relationship Management**:

- Build strong relationships with Regional Leaders and clients by understanding their needs, addressing concerns, and providing timely and effective solutions. Work cohesively as a team to achieve sales targets and KPIs.
- **Sales Enhancement**:Utilize persuasive selling techniques to upsell or cross-sell additional products or services to existing customers, thereby maximizing sales opportunities.
- **Product Knowledge and Expertise**: Maintain an in-depth understanding of the company's products and services, stay updated on new offerings, and provide training or guidance to customers as needed.
- **Sales Performance Analysis**:Analyze customer data and feedback to identify trends, preferences, and opportunities for improvement in products or services.

**What are we looking for**:

- Proven experience in sales, customer service, or a related field, with a strong track record of retaining customers and meeting sales targets.
- Exceptional tele-communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Proficiency in CRM systems and other relevant tools to manage customer interactions and track sales progress.
- Analytical mindset with the capability to interpret data and derive actionable insights.
- Strong problem-solving abilities and a customer-centric approach to resolving issues.
- Adept at persuasive selling techniques and negotiation skills_._
- This role requires a dynamic individual who can balance the art of building strong relationships with customers while strategically driving sales growth through persuasive and customer-centric approaches._

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