Guest Services Supervisor

**We're always looking for amazing people to join our team. Here at Bellstar, we “think like a guest, and act like an owner”, and look for team members who try to make every stay an unforgettable experience for guests.**

Guest Service Supervisors train and mentor the Guest Services team members so that every guest receives excellent customer service. Guest Service Supervisors ensure the smooth running of the Guest Services daily operations, training new staff, and leading the Guest Services team during busy periods. Guest Service Supervisors need to act with honesty, integrity, and must be professional at all times. Our Guest Service Supervisors are committed to making our guests' stay an amazing one, from the moment they arrive until they depart.

This job might be for you if:
You can see potential in others, and work to bring it out. You are a natural leader and like working closely with a team. You are friendly, patient, and calm under pressure. You enjoy mentoring and teaching others how excel at their jobs. You communicate clearly, speak well, and can explain just about anything to everyone. If this sounds like you, we can’t wait for you to apply

**Responsibilities for this role include**:

- Ensuring the highest level of guest service, following all Bellstar processes and standards
- Assist in building, retaining, engaging, and empower a strong service orientated team who contribute to a positive working environment
- Greeting all guests and owners in a friendly and professional manner
- Processing check in and check out according to Bellstar procedures
- Assisting in overseeing the daily operations of the Guest Services department
- Assisting in training new hires, providing performance feedback
- Communicating goals to the Guest Services team
- Answering phone calls in a friendly and professional manner and answer all guest questions and concerns
- Creating reservations and processing special requests
- Verify billing, processing payments and presenting charges statements
- Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed
- Being knowledgeable of all hotel facilities and services
- Provide accurate and compelling tourist and destination information to guests and owners
- Confidentially handling financial transactions including cash, debit, and credit tenders
- Always maintaining a clean and organized workspace, ensuring front desk is stocked with office supplies
- Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values
- Other relevant and related duties as assigned

**The “must haves”**:

- Minimum 1 year of Front Desk experience with 1 year supervisory experience in a similar role
- Strong verbal and written English communication skills
- Committed to delivering the highest level of guest service and satisfaction
- Ability to work under pressure in a fast-paced environment
- Ability to work in a team environment, giving direction and delegating tasks
- Great organizational, multi-tasking and problem-solving skills
- Ability to work a variety of shifts including days, nights, weekends, and holidays
- Physical ability to stand for long periods of time

**The “nice to haves”**:

- Education in Hotel/Hospitality Management or working towards
- Valid certification in First Aid

**What you can expect from us**:

- A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
- A growing company with opportunities for advancement, relocation, and development
- A robust benefits package, for qualifying employees, that includes dental and medical coverage
- Annual, corporate wide, salary and wage reviews
- Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties

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**Job Types**: Full-time, Permanent

Pay: From $22.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Canmore, AB T1W 0A3: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person