Customer Service Representative

2 hours ago


Lethbridge, Canada Charlton & Hill Home Services Full time

Since 1941, Charlton & Hill has lived up to its motto, "The name you can trust.” For 80 years, when Lethbridge locals have needed professional assistance, they've turned to us. We're your one-stop resource for the best service and products for heating, cooling, and plumbing. We are currently looking for an exceptional Customer Service Representative to join our team **Why Join our Team**: - Competitive wages - Monthly profit sharing pay cheque - Medical, Dental, Vision, & Life Insurance - RRSP Matching - 3 weeks vacation - Paid Holidays - Work Anniversary Tool Fund - Birthday off with pay - Winning team atmosphere **Responsibilities**: - Ensure that all inbound calls are answered promptly and professionally - Book appointments - Record and report service calls - Call to confirm appointments - Convert warm leads into confirmed appointments - Followup with customers to ensure customer satisfaction - Maintain and update customer database with complete and accurate information. **Qualifications**: - Strong customer service background - Ability to take thorough notes during calls - Personality that blends well with a fast-paced, goal-driven environment - Ability to maintain a positive attitude while helping people **If this sounds like the job for you, please submit your resume for consideration.** **Job Types**: Full-time, Permanent **Salary**: $20.00-$30.00 per hour **Benefits**: - Dental care - Extended health care - Life insurance - Paid time off - RRSP match - Vision care Schedule: - 8 hour shift - Day shift Supplemental pay types: - Overtime pay Ability to commute/relocate: - Lethbridge, AB T1H6J6: reliably commute or plan to relocate before starting work (required) Application question(s): - Do you have prior experience working in the construction industry? **Experience**: - Customer service: 4 years (required) Work Location: In person



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