Customer Service Agent

2 weeks ago

Victoriaville, Canada Victoriaville & Co. Full time

Our team at **_Victoriaville & Co_** is looking for a Customer Service Agent to complete its team of Service to Distributors

**Job description**

Reporting to the Customer Service Supervisor - Distributors, the Customer Service Agent's main responsibilities are to:

- Answer requests and questions from various customers in both official languages, French and English.
- Take customer orders via telephone or website and enter them into the system.
- Ensure appropriate follow-up with the team and customers by telephone and/or in writing.
- Ensure customer satisfaction by providing courteous, respectful and efficient service.
- Follow up with customers and find solutions when there are returns, complaints, etc.
- Any other related duties.

**Why work at Victoriaville & Co?**
- We believe that people are our strength, which is why the professional development of our people is paramount. In fact, **ongoing training** is an integral part of our HR practices.
- As a **4th-generation family business** committed to the well-being of its employees, it's not every day you see a president so involved with his group.
- A home-grown company with **an international reputation**, always on the lookout for new ways to ensure growth.
- Victoriaville & Co is an **important player in its community**, and we're involved in a number of local organizations such as: À Notre Santé (HDA) Foundation, the Clarétain College Foundation, the Créneau Connect Bois, the Victoriaville Tigers Major Junior Hockey Club, and many more

**Qualifications**

**Education and accreditations**:

- College diploma in administrative techniques or any other combination of education and experience deemed relevant.

**Type of experience required**:

- 1 to 2 years' experience in a customer service department in a similar position.

**Special skills**:

- Fluent in French and English, both spoken and written
- Computer skills and familiarity with the Windows and Office 365 environment
- Excellent multi-tasking skills
- Strong communication skills and commitment to quality customer service
- Team-oriented
- ERP system experience (SAP experience a plus)

**What can we offer?**
- Possibility of working in hybrid mode
- Job security
- Reimbursement of training and development costs
- Online store
- Social activities and several employer-sponsored wellness initiatives
- Employer recognition plan
- Health budget for activities or sports equipment
- Medical and paramedical insurance
- Employee assistance program
- RRSP with employer contribution
- ** And much more**

**_
This position can be located in Edmundston (NB), Cleveland (Ohio), or Victoriaville (Qc). Teleworking in hybrid mode to be discussed._**

**_ Please submit a bilingual resume_

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