Relationship Managers

Council Relationship Managers (CRM) - Various locations

CRM Cascadia — British Columbia

CRM Battlefields — GTA or SW Ontario

CRM Nova Scotia — Maritimes, ideally Nova Scotia

Want to change the world? At Scouts Canada our Vision is “Canadian youth making a meaningful contribution to creating a better world.” We are looking for a passionate leader to help deliver our Mission “to develop well rounded youth better prepared for success in the world.”

Energized by challenging yet fulfilling assignments? Interested in joining a fun and fast-paced team in Scouts Canada? Are you a self-starter committed to working alongside volunteers (Scouters) and youth leadership? You might be the right person to take on the role of Council Relationship Manager.

RMs work closely with volunteers and youth in a shared leadership model to build business plans that deliver results on membership growth, program quality, safety leadership, volunteer support and organizational strength. The RM maximizes stakeholder (youth and parents) value by delivering a great, safe program in communities across the Council.

Under the direction of the Regional Director, the RM is responsible for driving volunteer and staff engagement to achieve our most important goals.

**Responsibilities**:
Responsible for Council performance to achieve key performance indicators in membership growth, safety leadership, volunteer support, organizational strength, and program quality through a co-developed business plan

Ensures Scouting is safe for all members, that volunteers are compliant with our screening policies and directs effective risk management practices

Co-leads the Council Leadership Team

Through proactive communication, establishes and maintains positive relationships

Maintains succession plans for key volunteers

Manages and engages a team of Relationship Managers

Managed and monitors the performance of the Business Plan and ensures alignment with the National Strategic Plan

Builds and executes a membership recruitment plan to support current membership and sustainable growth

Manage Relationship Managers to ensure they provide excellent customer service to Group Commissioners while keeping them accountable for the safe delivery of quality program that welcomes more youth

Promotes fundraising programs

Anticipates, communicates and champions change initiatives by engaging key stakeholders for successful implementation change

Ensures volunteer and employee compliance

Promotes a “customer-centric” approach to managing volunteer concerns, while advocating for a balanced approach for the needs of Scouts Canada

Monitors and reports on membership growth activities and outcomes, and adjusts actions to achieve goals

Coaches and mentors volunteers on a regular basis remotely or in person as required

Promotes registration to new youth and adult members, and ensures a timely registration process

Promotes and reinforces youth leadership, program quality and appropriate professional development

Enables and empowers team of volunteers to promote group health and program quality

Accountable for recruiting, selecting, onboarding and supervising Scouting Relationship Managers and Group Support Scouters

As required, provides training, guidance, mentoring, performance management, and coaching to ensure success in meeting organizational objectives.

What you bring to the table

Post-secondary education in a related field

A collaborative leadership style, results orientated and inspires others to succeed

You are competent in change leadership; and can adapt to an ever-changing environment while engaging others to remain focused on success

Excellent coaching and communication skills both oral and written, and the ability to speak effectively and persuasively to groups and individuals

Excellence in organizational leadership with the ability to set and achieve strategic objectives and manage performance

Strong networking skills and able to build positive and professional relationships with community leaders, volunteers and members

Capable of delivering results through others

Senior management experience, preferably in the not-for-profit sector

Experience in sales and marketing and promoting programs and services in the community

Knowledge and experience with strategic planning, budget planning and management and asset management

Account management experience is preferred

Experience in recruiting, onboarding and managing volunteers

Working Conditions

PRC (Police Record Check) and VSS (Vulnerable Sector Check) required

Mandatory training requirement

Working from home-office environment

Non-traditional working hours including evenings and weekends

We’ve got you covered

We offer a comprehensive benefits package that includes a fabulous merchandise discount; an employer-matched retirement plan after one year; extended health, prescription, vision and dental coverage, and more.

If this role excites you, we want to hear f