Associate, Operations

**Associate, Operations**:

- Toronto, Canada
- Operations Group
- 304582

**Job Description**:
**About The Role**:
**Grade Level (for internal use)**:
07

**The Team**:
S&P Securities Finance provides data required to manage securities lending programs, optimize trading performance, and enhance investment decision making.

Securities finance offering enables benchmarking of securities lending programs, insight into market sentiment and trading transparency from a macro to individual stock level perspective.

**Responsibilities and Impact**:
By analyzing fund flow, stock loan availability, short interest, and stock lending volume, Securities Finance anticipates sector and security movements. Since its launch in 2002, Securities Finance has become the go-to source for Investment Managers, Securities Lending Practitioners and Sell Side Professionals, informing better decision making with the fastest, most reliable, and comprehensive global short-side intelligence available.

In this role you will:

- Provide operational support per customer requirements on one or more products. This includes setting up accounts and users, running reports, researching on entities, supporting customers on their regulatory and compliance needs and mapping entities and vendors. Could involve first level of troubleshooting as well.
- Ensure all customers receive first class service consistent with S&P’s expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, assisting with ad-hoc projects, and answering customer inquiries.
- Collaborating with TechOps team for any technical issues raised by client in data delivery.
- Become highly skilled in understanding and maintaining Operational Processes, including assisting peers and leadership with creating SOPs, UAT testing and implementing a quality control review of operational activities.
- Cultivate, foster, and manage relationships with internal clients.
- Bring automation to the process wherever applicable.
- Enhance existing relationships with banks, prime brokers, and liaising for the data for mutual clients.

**What We’re Looking For**:
**Basic Required Qualifications**:

- Graduate/postgraduate in finance/MBA
- Knowledgeable in finance, capital markets or the global economy
- 0-1 years of experience in financial services/investment management
- Excellent written and verbal communication skills
- Self-motivated, proactive work ethic
- A proven ability to work effectively as part of a team

**Additional Preferred Qualifications**:

- Working knowledge of SQL will be an added advantage
- Proficiency in securities lending business practices

**About S&P Global Market Intelligence**

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

**What’s In It For**You?**

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
**Integrity, Discovery, Partnership**

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.

**Benefits**:**

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a co