Associate Field Technician

1 week ago


SaintLaurent, Canada DXC Technology Full time

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

As a Field Technician you will be managing the onsite delivering of software services.

**_Responsibilities: _**
- Manages the onsite delivering of software, installation and configuration for customer environments
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.
- Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks.

**_Education and Experience Required: _**
- Education: Associates, Bachelor's Degree or equivalent experience..
- Experience as field tech support of 1 to 2 years.

**_Knowledge and Skills: _**
- Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
- Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set.
- Knowledge of assigned company hardware system platforms.
- Good understanding of the general/technical aspects of the job
- Knowledge of high availability system environments.
- Strong communication skills both verbal and written.
- Strong Customer relationship building skills Ability to manage complex Customer problems.
- Ability to perform while under high-pressure situations.
- Project management, analysis, communication, scheduling, controlling, and presentation skills.
- Good teamwork with peers and company personnel.
- Demonstrate consistent, acceptable performance of all business fundamentals.
- Knowledge of portfolio of services.
- Organizes own tasks and receives general instructions on all work.

**_Work environment _**_: _**

**_this position is on client site
- Kirkland, St Laurent
- Canada. _**

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.



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