Cyberark Support

**Key Responsibilities**:

- Provide **post Go-Live support** for **CyberArk PAM** products (e.g., Central Policy Manager (CP), Privileged Access Manager (PAM), Privileged Session Manager (PSM)).
- Use **monitoring tools** like **Dynatrace** and **Zabbix** for creating alerts, adjusting thresholds, and troubleshooting issues.
- Manage and resolve tickets using **ServiceNow** for effective **ticket management** and problem resolution.
- Troubleshoot technical issues related to **Python** and **Linux shell scripts**.
- Support and maintain **Windows** and **Unix/Linux** operating systems.
- Collaborate with **Microsoft Active Directory** infrastructure to gather requested information.
- Analyze and troubleshoot **networking concepts** (e.g., TCP/IP, DNS, DHCP) and **database management systems** (e.g., **DB2**, **SQL Server**).
- Provide documentation such as **run books**, **deployment guides**, and operational procedures.
- Ensure **compliance** with CyberArk's security best practices and provide solutions based on industry standards.
- Communicate technical information to both technical and non-technical audiences.

**Must-Have Skills**:

- ** 5+ years of overall work experience** in Cyber Security support with **3+ years supporting CyberArk PAM solutions**.
- Expertise in post Go-Live support of **CyberArk PAM products** (CP, PAM, PSM).
- Knowledge of **CyberArk security best practices** and compliance requirements.
- Proficiency with monitoring tools like **Dynatrace** and **Zabbix**.
- Familiarity with ticketing systems such as **ServiceNow**.
- Strong knowledge of **TCP/IP**, **DNS**, **DHCP**, and **networking concepts**.
- Experience with **Windows** and **Unix/Linux** operating systems.
- Experience troubleshooting **Python** and **Linux shell scripts**.
- Hands-on experience with **IBM DB2**, **SQL Server**, and other database management systems.
- Basic understanding of **High-Availability (HA)** and **failover implementations**.
- Ability to create and manage technical documentation.

**Nice-to-Have Skills**:

- Experience with **CyberArk implementation** is a plus.
- Experience with **CyberArk integration** with other security tools.
- Experience in **Agile software release environments**.

**Personal Qualities**:

- Excellent spoken and written **English** communication skills.
- Strong **consulting and client handling** abilities.
- ** Team player**, energetic, self-motivated, and self-sufficient in task completion.
- Strong **analytical** and **problem-solving** skills.

**Skill Summary**:

- ** Primary Skills**: CyberArk, Dynatrace, Zabbix, ServiceNow, TCP/IP, DNS, DHCP, Linux, IBM DB2, Python, UNIX, Microsoft Active Directory, cybersecurity.
- ** Secondary Skills**: CyberArk implementation and integration, Agile environments.

The pay range that the employer in good faith reasonably expects to pay for this position is $22.61/hour - $35.33/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
- Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations._