Sales Centre Supervisor

1 week ago

Toronto, Canada Sunwing Travel Group Full time

**Sales Centre Supervisor** **About Us**: *** **The Opportun** **i** **ty**: We're looking for a **Sales Centre Supervisor** to join the Sales Centre team. You will be responsible for maximizing sales and service performance, through performance management of assigned team including, but not limited to meeting objectives, compliance to attendance, punctuality and company policies, disciplinary actions. The role will report to the Sales Centre Manager and will be in Toronto, ON. **What You’ll Do**: - Success, development, and performance management of assigned Team including but not limited to coaching, constructive support and disciplinary action as required_ - _Support and provide direction for team management approach of Supervisory functions for entire Sales Centre; responsible for ensuring all Agents understand processes and procedures and they are supported accordingly_ - _Day to day support and management of a positive, service & sales-oriented environment_ - _Responsible for maintaining records related to (individual) assigned team's performance_ - _Resolve escalated employee, client, partner, and customer issues as required, on a timely basis_ - _Develop, maintain, and provide superior service to Consumers and Travel Agent partners to handle and resolve escalated issues within a timely manner (24-hour standard)_ - _Provide guidance, direction, and demonstration to resolve situations and issues that have been escalated by internal or external clients. Provide accurate answers to policies and procedures._ - _Coordinate with various internal departments to assist in customer resolution and support of "extra mile" protocol_ - _Set a lead by example approach, attitude, and demeanour always_ - _Other relevant duties as assigned_ **What You’ll Need**: - _ Two (2) years of experience as a supervisor or Team Lead in a Contact Centre_ - _ Travel industry experience preferred._ - _ Excellent communication skills, both verbal and written_ - _ Excellent sales, customer service and leadership skills_ *** *** **W** **hat We Offer**: - Remote and/or Hybrid Work Opportunities - Great travel perks - _ Goodlife_ Corporate Discount - Comprehensive benefits package - RRSP Matching Program - Growth opportunities - Free Parking - Open concept, collaborative workspace - Fresh Café with delicious snacks and meals at a subsidized price - Opportunity to give back through our social responsibility initiatives. **Diversity, equity, and inclusion - **Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. **Violence and harassment prevention and response** **- **We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. *** **Total wellbeing** **- **Our approach is for holistic opportunities to help employees Be EPIC and Be Well. ** Learning and development - **Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

  • Contact Centre, Bilingual Supervisor

    1 week ago

    Toronto, Canada The Home Depot Canada Full time

    **With a career at The Home Depot, you can be yourself and also be part of something bigger.** Contact Centre Supervisor must (a) demonstrate the four pillars of Home Depot leadership behaviours Respect, Develop, Celebrate and Inspire (b) provide outstanding customer service to our Customers and Associates to drive the sales and profitability of the...

  • Supervisor - Odette Cancer Centre - Nursing

    1 week ago

    Toronto, Canada Sunnybrook Health Sciences Centre Full time

    We currently have a **Regular Full-Time **opportunity for a** Supervisor **in the **Odette Cancer Centre - Nursing **department at our **Bayview **campus. **Hours of Work**: - **Weekdays & Alternating Weekends**: Days, Evenings, 8 hrs; As per schedule - **Statutory Holidays Required** **Summary of Duties** The Odette Cancer Centre is an ambulatory care...

  • Centre Supervisor

    1 day ago

    Toronto, Canada Family Day Care Services Full time

    Work with us at Family Day! Put your training, experience and passion for quality Child Care and Early Learning to work at Family Day **Position Available**: Centre Supervisor, Contract Full Time **Location**: Mary Ward CCC **Start Date**: March 17, 2025 **End Date**: April 17, 2026 **About Family Day**: Family Day Care Services is a non-profit, charitable...

  • Supervisor - Odette Cancer Centre Clerical - Regular Full-time - 2025-14353

    1 week ago

    Toronto, Canada Sunnybrook Health Sciences Centre Full time

    **Summary of Duties** The Odette Cancer Centre is an ambulatory care centre dedicated to the treatment and support of outpatient cancer patients and their families. Large volumes of cancer patients flow through the centre on a daily basis for clinical assessment, radiation, chemotherapy, minor surgery, diagnostic &/or therapeutic procedures. Creating a...

  • Bilingual Quality Assurance Analyst, Sales Centre

    1 week ago

    Toronto, Canada Sunwing Travel Group Full time

    **Quality Assurance Analyst** **, Sales centre** **About Us**: **The Opportunity**: **What You’ll Do**: - Listen and review customer contact recordings, recording results in QA Monitoring tool. - Provide constructive feedback on areas of opportunity from results found to agents and supervisors. - Complete weekly/monthly trend reports - Identify customer...

  • Part-time Warming Centre Shift Supervisor

    2 weeks ago

    Toronto, ON MR T, Canada Christie Ossington Neighbourhood Centre Full time $48,000 per year

    Position: Part-time Warming Centre Shift SupervisorSalary: Commensurate with experience and qualifications.Location: 136 Spadina Rd Toronto, M5R 2T8Position Type: Non-union, On call -ContractDuration: November 01, 2025 until April 15, 2026Shifts: Part-time Positions (1 openings)Schedule: Sunday and Monday 04.00 pm am(The Warming Centre will operate on days...

  • Contact Centre, Bilingual Supervisor, 12 Month Contract

    5 days ago

    Toronto, Canada The Home Depot Canada Full time

    **With a career at The Home Depot, you can be yourself and also be part of something bigger.** Contact Centre Supervisor must (a) demonstrate the four pillars of Home Depot leadership behaviours Respect, Develop, Celebrate and Inspire (b) provide outstanding customer service to our Customers and Associates to drive the sales and profitability of the...

  • Warming Centre Supervisor

    1 week ago

    Toronto, ON MR T, Canada d5f47a5d-a23b-4560-95f7-28bba497abfc Full time $74,000 per year

    Position: Warming Centre SupervisorPosition Type: Non-union, Fixed term Contract (November 25, 2025 – April 30, 2026)Duration: November 01, 2025 until April 15, 2026Shifts: Full-Time | Monday-Friday (9.00 am -5.00 pm)Christie Ossington Neighbourhood Centre (CONC) is a multi-service, community-based organization committed to providing inclusive, accessible,...

  • Assistant Supervisor

    2 weeks ago

    Toronto, Canada MACAULAY CENTRES FOR CHILDREN Full time

    Helping kids, families and communities thrive since 1932. To learn more, watch our video **here** **Assistant Supervisor** **Permanent Full Time** **HOURS OF WORK**:35**Hours/Week **START DATE/TERM**:January 27, 2025 **REPORTS TO**:Supervisor, St. John the Evangelist Child Care Centre** ***: This position is accountable for supporting the Centre...

  • Sales and Contact Centre Representative

    2 weeks ago

    Toronto, Canada Centre des sciences de l`Ontario Full time

    **The Opportunity**: Guided by our mission to inspire passion for the human adventure of discovery, the Science Centre: - Believes science, technology and innovation will help us shape a better future for society and our planet - Provides opportunities to explore, learn and collaborate - Moves a positive and enduring impact on the lives of individuals and...