Application Support Analyst

**About the City of Hamilton**

**Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason**

**JOB POSTING**

JOB ID #: 20904

Application Support Analyst
Corporate Services
Information Technology
55 York Blvd., 6th Floor

NUMBER OF VACANCIES: 1

UNION/NON-UNION: CUPE Local 5167 Inside

HOURS Of WORK: 35.00 per week
- GRADE: M
- SALARY/HOUR: $40.476 - $45.996 per hour- Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Temporary Full-Time (Up to 24 months)

Job Description ID #: 6393

SUMMARY OF DUTIES

GENERAL DUTIES

When required and approved, develop custom coding to modify, enhance and debug package software currently implemented at the City.

Determine optimal code design, structure, program logic from detailed functional and technical specifications and process/business flows.

Design, develop and execute unit test scenarios and plans including development of test cases and test scripts based upon design documentation in collaboration with the identified quality assurance and business process resources.

Perform component testing and participate in the review of regression, system, user acceptance and stress tests and code promotion to production.

Follow established SDLC methodologies, identifying areas for improvement and participating in their refinement as they are implemented at the City.

Document issues/problems in relevant logs; participate in review of such issue/problem logs and in the identification of potential resolutions.

May be required to provide on call support to users.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Perform other duties as assigned, which are directly related to the major responsibilities of the job.

QUALIFICATIONS

University Degree, College Diploma in Computer Science, Information Systems or related discipline

Working knowledge of relational database management system software (ORACLE, SQL Server along with Microsoft Access) and SQL (Structured Query Language).

Ability to translate functional and technical specifications into program code and logic.

Experience creating and executing unit test plans/scripts.

Knowledge of fundamental ITIL standards.

Proven analytical and problem-solving abilities.

Ability to make sound and logical judgments.

Strong interpersonal, written, and oral communication skills.

Disclaimer:
**Terms**:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.

The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.