Customer Service Representative

1 day ago

Mississauga, Canada Emterra Group Full time

**Who We Are**

We are a dynamic, growth-oriented and safety-focused company. Our organization has been deemed to be an “essential service” by providing collection and processing for Waste and Recycling that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our growing company and play a crucial role in waste diversion. Emterra is proud to be recognized as one of Canada’s Greenest Employers, a certified diverse supplier of the Canadian Aboriginal and Minority Supplier Council (CAMSC), the Canadian Women Business Enterprise National Council (WBE) and WEConnect International.

The Customer Service Representative role primarily provides daily administrative, technology and audio/visual customer service support. As a key contact person between the operation’s control and its various stakeholders this individual needs to be a positive reflection of the organization and its values.

**What will you do?**
- Assists in troubleshooting and resolving safety, service, and operational issues.
- Provide excellent customer service to all divisions and manage calls to and from service providers.
- Creates, distributes, and closes-out customer tickets daily.
- Maintains and distributes department related information daily.
- Communicates with other supervisors and managers about operations and/or dispatch issues.
- Completes and maintains a variety of reports as directed by the department manager.
- Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
- Assists with data collection and reporting.
- Assists with the processing of payments and other financial tasks as necessary.
- Assists in the implementation of operational projects as needed.
- Communicates with customers about service issues as needed.
- Communicates with employees about scheduling and work assignments as needed.
- May enter and maintain Service Machine SMART data daily for all trucks.
- Performs other duties as assigned.

**What will you bring?**
- Completion of Secondary School (or GED equivalent)
- Experience with Dispatching or CRM system is an asset
- Experience in the waste management and recycling industry an asset
- Strong computer skills (particularly in the use of MS Office)
- Demonstrated ability to prioritize multiple tasks
- Working well under pressure and within strict timelines in a fast-paced environment

**What do we have to offer you?**
- Base salary along with a comprehensive Group Insurance Plan
- A solid organization within which you are able to develop your competencies for future growth
- A family-oriented culture with an entrepreneurial mind-set that encourages you to take ownership of your role and effect change

Emterra Group is committed to maintaining an equitable, fair, and diverse environment. Any applicants who have a disability or require reasonable accommodation may speak directly with our Human Resources Department. Reasonable accommodations will be assessed on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

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