Tap Room, Bottle Shop

Position: Tap Room, Bottle Shop and Events Team Member
Type: Full Time, Hourly (35+ hours per week)
Compensation: $21.83/hour + brewery-wide shared tip pool
Perks: Health Insurance, Healthcare Spending Account, Employee beer & apparel budget and discounts, paid sick & emergency leave

Left Field Brewery is a small, community-focused family business with a mission to create joy through beer. We also happen to love baseball, a theme that is interwoven through all facets of our brand.

Our Tap Room and Bottle Shop teammates are integral in shaping the Left Field brand and company culture as we grow together. This individual will provide day-to-day customer service in the Tap Room and Bottle Shop and at events, and will look for and identify opportunities to go above and beyond in order to create exceptional customer experiences.

**Responsibilities**:

- Greeting and providing exceptional service to all brewery visitors
- Processing customer purchases in the Bottle Shop
- Serving draught beer in the Tap Room
- Daily opening and closing of the Tap Room and Bottle Shop
- Re-stocking beer fridge and retail items in a neat, presentable fashion
- Fulfillment of local pickup and 3rd party delivery app orders
- Responding to general brewery questions and inquiries from visitors
- Daily cleaning of the Tap Room, Bottle Shop and other areas, as assigned
- Leading guided tours and tastings for large groups
- Festival and event activations (ex. Farmers’ Markets, Beer Festivals and Brewery Events)
- Achieving team sales goals, right-sizing customer needs
- Maintaining Tap Room capacity including working the door, and all safety protocols
- Cash handling and inventory oversight
- Draught troubleshooting
- General brewery duties, as assigned

**Skills & Qualifications**:

- Exceptional customer service skills. Prior service experience is required
- A passion for great beer and knowledge of beer and beer styles
- G class license and clean driving record
- Experience working in a fast-paced environment
- Strong public speaking skills
- A team player with a positive attitude
- Excellent communicator, personable, friendly and enthusiastic
- Smart Serve & Retail Alcohol Sales certification
- At least 18 years of age or older
- Must be able to move cases of beer weighing 10Kg from ground level or pallets to table height
- Must be able to move kegs weighing up to 90 lbs between skids, floor, and hand carts
- Must be able to constantly move around the Tap Room, storage area, fridge, production area to re-stock, serve, bus tables, complete transactions, clean and organize
- Experience with Shopify and/or Shopify POS is an asset
- Ability to work flexible hours including evenings and weekends

**Core Values**
**- Integrity** - setting out to do the right thing in every situation by upholding strong moral and ethical principles
**- Quality **- striving to be the best at what they do by sweating the small stuff
**- Innovation -** Continuous improvement by embracing change and striving to learn and develop
**- Teamwork **- Respecting, helping, and looking-out for others. Sharing feedback, ideas and knowledge openly
**- Community** - Beer is for everybody. Using beer as a tool to build community and to support those in need
**- Safety** - Insisting on the responsible production of and enjoyment of beer
**- Work Ethic **- Hustling. Bring a highly focused, organized, self-motivated professional with an entrepreneurial mindset.
**- Positivity** - Showing-up with an optimistic outlook and work to find the best in every situation. Assuming the best in and uplifting each other
**- Fun **- Celebrating our successes and enjoying the fruits of our labour. Going out of our way to show our customers an exceptional time

**Salary**: $21.83 per hour

**Benefits**:

- Dental care
- Paid time off
- Vision care

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift
- Evening shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you available to work shifts in the Tap Room and Bottle Shop that range from 4-8 hours in length, within the following periods;
Sunday - Thursday, 10am - 10pm
Friday - Saturday, 10am - 12am
- Are you available to work external event shifts (like beer and food festivals, farmers' markets), 7 days per week, between 7am - 8pm

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- G Class Drivers License (required)
- Smart Serve Certification (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)