Fiber Installation Technician

**About SwoopFiber**:
SwoopFiber is a rapidly growing telecommunications provider dedicated to delivering fast, reliable Fiber to the Home (FTTH) services across rural and underserved communities. Our mission is to empower residents and businesses with world-class connectivity that supports their everyday needs.
As a Fiber Installation Technician, you will play a critical role in ensuring that customers receive seamless service by expertly installing, configuring, and educating them on their new fiber systems.

**Why Work at SwoopFiber?**
At SwoopFiber, we offer more than a job, we offer a career path within a future-focused company that values innovation, service excellence, and community connection.
- **Competitive compensation** and a comprehensive **benefits package** through Equitable Life.
- **Company-provided equipment** including laptop, tools, and a fully equipped vehicle.
- **Clear growth opportunities**, including advancement into team lead and management positions as we continue to expand.
- **Continuous professional development** through training on the latest fibre technology and networking equipment.
- **Supportive team environment** with a strong focus on collaboration, safety, and customer satisfaction.

**In this role, you can expect to**:

- Perform in-home installations of fibre optic equipment, including Calix Gigaspire Blast U6.2 routers, Gigapoint 1100x, and WiFi extenders.
- Connect fibre from external terminals to residential properties, including drilling, wiring, and equipment configuration.
- Set up home networks, configure IP addresses, DNS settings, and ensure optimal WiFi performance.
- Provide on-site customer education, including system demonstrations, troubleshooting basics, and answering service-related questions.
- Collaborate with the customer service team to resolve installation issues and document all activities in the company CRM system.
- Attend certain events and activities to answer questions and speak to customers.
- Assist the field operations team with additional tasks as assigned, including service calls and maintenance activities.

**What You Need to Succeed**:

- A minimum of 1-2 years of experience in fiber optic installation, preferably with exposure to Calix equipment.
- A valid Full G Driver’s Licence with a clean driving record; driver’s abstract will be required.
- Strong physical ability, including the capability to lift equipment, climb ladders, work in confined spaces, and operate outdoors in all weather conditions.
- Excellent communication skills to effectively interact with customers and teammates, both verbally and in writing.
- Problem-solving skills with the ability to work independently and take initiative during installations.
- Technical aptitude, including an understanding of home networking configurations (IP addressing, router settings, DNS, etc.).
- Willingness to work flexible hours, including evenings and weekends, based on customer scheduling needs.
- Successful completion of required background checks and drug testing.

**Join Us**:
If you are passionate about providing exceptional service, solving technical challenges, and making a real impact in your community, we encourage you to apply.

Pay: $25.00-$35.00 per hour

**Benefits**:

- Company car

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Are you located in Springwater and the surrounding area?

**Experience**:

- Home Install: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Application deadline: 2025-05-09
Expected start date: 2025-05-27