Warehouse Lead Hand

Now Hiring

WAREHOUSE LEAD HAND

**Why you’ll love Canada Cartage**

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.

We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

**Position Summary**

Reporting to the Operations Manager, the Warehouse Lead Hand is responsible for achieving the prescribed company objectives for safety, efficiency, quality, inventory accuracy and customer service. Particular emphasis is placed on the guidance of warehouse team members and working according to operational action plans specific to receiving, customer service, warehousing, returns management and doors and windows in a manner consistent with company service and cost objectives.

**Location**:
***1100 Polytek St, Gloucester,

**Schedule**:
***Monday to
** **Friday, 8:00 AM to 4:30 PM

**What you will do**:
Monitor Employees including performance, conduct, and work quality

Ensure Receiving accuracy

Oversee safety, security and housekeeping

Assist in inventory management

Assist in freight booking and dock planning

Returns Management
- Ensure AREA is updated on-time and accurately
- Vendors’ pick-ups on time.
- Oversee doors and window program
- Inventory
- Scheduling
- Damages

Meet customer service expectations
- Inventory Management
- Identifies potential discrepancies in inventories and performs documented audits as required.
- Develop expert knowledge of the customer SOPs to ensure staff compliance with processes and procedures, particularly using RF.

**Monitor employee performance**
- Oversee the operation of the warehouse Team Members to achieve prescribed objectives.
- Set an example to all Team Members of professional and ethical work practices.
- Ensure Team Member training is conducted using Standard Operating Procedures.
- Provide timely information regarding Team Member performance in the areas of attendance, production, quality, safety, and housekeeping to immediate supervisor.
- Ensure warehouse staff is completing time sheets accurately and on-time.
- Assist with management of temp labour as required.
- Monitor KPIs and assist with management of staff to meet KPI objectives.
- Supervise staff on MHE operations.

**Supervise safety, security and housekeeping**
- Observes work performance of Team Members and ensures work is performed in accordance with standard operating procedures.
- Identifies safety problems and alerts direct supervisor immediately to ensure the employee or situation does not present a hazard to himself or other workers in the workplace, in accordance with company policies and procedures.
- Assists Warehouse Staff in the performance of their assigned duties.
- Reports all accidents to direct Supervisor and aids in the investigation in accordance with Occupational Health and Safety Regulations, and company policy.
- Evaluate housekeeping, security and safety standards on a daily basis.
- Review warehouse operations daily to ensure the warehouse is neat, secure and organized.
- Monitor operations to ensure that damage to product, equipment and the facility are prevented and reported.
- Reinforces Team Member safety awareness by communicating equipment/procedure changes to Team Members. Provides general communication on relevant safety issues and concerns.
- Brings forward any safety concerns brought forward by team members to Supervisor.

**Relationships**
- Accountable to the Operations Manager for the efficient performance of all assigned duties and responsibilities.
- Co-ordinates activities with co-workers, Team Members, and contracted personnel and other visitors to the operation.
- Is available to accompany visitors on site visits as required.
- Assists CSRs in troubleshooting and resolving day-to-day issues and activities.
- Other duties as required by Supervisor or Operations Manager.

**What You’ll Bring**
- Must be flexible to work various hours Monday to Friday 7:00AM - 6:00PM with occasional overtime or weekend shift requirements as directed by the Operations Supervisor or Manager

Reliable self-starter capable of working alone

Must be able to lead staff to meet customer demands and company objectives

Must ha