Technical Consultant

Job Function: Software & Cloud Services The role:
As a **ServiceNow **Technical Consultant **you provide product recommendations and configurations, technical expertise for integrations. You develop and code sound technical solutions, ensure proactive communication to clients and internal staff, and manage enhancement requirements for the ServiceNow platform.

**How will you make an impact?**
- **
Designing, Configuring, and Deploying ServiceNow Modules**: You are making sure they align with industry best practices and standards.
- ** Solution Design**: You recommend and design solutions that leverage ServiceNow’s out-of-the-box functionality and best practices.
- ** Artifact Management**: You contribute to internal artifacts and deliverables, ensuring they meet solution requirements.
- ** Documentation and Troubleshooting**: You create technical specs, architecture diagrams, system documentation, and manuals. Plus, when things go awry, you troubleshoot production and test issues.
- ** Team Collaboration**: You assist teams with technical and process activities.
- ** Security and Expertise**: You maintain instance integrity and security following ServiceNow best practices.
- ** Project Scoping**: You contribute to sizing and scoping product line projects.

What we need to see from you:
**Education and Experience**: You can either hold a Bachelor’s or Master’s degree in an IT-related field, or have at least 5 years of relevant job experience.
- ** ServiceNow Experience**: A minimum of 3 years of hands-on experience with ServiceNow is essential.
- ** Collaboration Skills**: You should be comfortable working with stakeholders to define requirements and performance standards.
- ** Analytical Abilities**: Strong analytical and problem-solving skills are a must.
- ** ITIL Knowledge**: Familiarity with ITIL methodologies (bonus points if you have an ITIL Foundation Certification).
- ** CMDB Expertise**: Understand CMDB relationships, hierarchy, and have experience configuring CMDB Health dashboards. Also, handle CMDB remediation, including dealing with duplicate and stale CI items.
- ** Identification and Reconciliation**: Know your way around the Identification and Reconciliation engine.
- ** Security and Integration Savvy**: Understand platform security and best practices for integration.
- ** ServiceNow Common Service Data Model (CSDM)**: Basic knowledge is desirable.
- ** Tech Stack**: Experience with JavaScript, Angular.
**Communication Skills**: Concise and clear verbal and written communication skills.
- ** Team Player**: You’ll work both independently and as part of a team, contributing effectively to assignments and components.
- ** Organizational Skills**: Be organized with great attention to detail.
- ** Positive Attitude**: Promote a positive work culture and maintain a “can-do” spirit.
- ** Growth Mindset**: Willingness to learn and adapt.
- ** Flexibility**: Comfortable with travel (up to 15%) and changing office environments.

**Language requirements**
- Fluent in English (mandatory)
- Fluent in French (strong benefit)

**Certifications**
- Mandatory Certifications: Certified System Administrator
- Preferred certifications: ServiceNow CIS, Certified Application Developer

**What we have to offer**

Here at SoftwareOne we encourage **autonomy** and **thinking outside the box** - and we can’t wait to hear **your new ideas** **Our people are our greatest asset**, and we’ll go the extra mile to ensure you’re happy here.

**Our company benefits vary based on your location, but always include**:

- **
- A **mentor **who supports your successful start and is at your side with advice and action
- ** No dress code - **Wear what you feel comfortable in, not just while working from home Just in customer contact some adaptations are useful
- ** President’s Club**: Recognition awarded by leadership and your peers
- ** Flexible work**: Do great work from anywhere, deliver excellence everywhere
- ** Incentive programs**: SWOmies award bonuses to colleagues who go above and beyond
- ** Lifelong education**: A variety of **training and development **opportunities
- ** Employee stock option programs** (SIX: SWON): Be an owner. All employees can be shareholders
- ** Hire to Grow**: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

**You know someone who could be interested in working with us as well?**

LI-hybrid
- #LI-remote

Why SoftwareOne?:
**ServiceNow - Technical Consultant**

Fulltime/ perm, location: Canada, multiple locations

SoftwareOne helps companies adapt to new operating realities: cost leadership, rapid digital innovations, and strategically aligned IT investment portfolios supporting tomorrow’s business needs. At SoftwareOne, we provide deep, focused knowledge through specialized areas of expertise. Our company leaders spent 15+ years in APM + SAM consulting and we have grown rapidly as a Specialist ITX Servi