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**NEW STORE OPENING AT..... 4287 KING STREET EAST, KITCHENER, ON.** **HIRING: ASSISTANT MANAGER (Retail & Hospitality)** Imagine a work environment surrounded by world-class wines, hand-crafted beers and spirits, a 30-year trailblazing history, and great people. You will enjoy a relaxed, open-door environment where ideas can be easily shared within a workplace that inspires enthusiasm, excellence and leadership. And as Ontario's third largest winery, Magnotta offers rewarding opportunities for career development, advancement and continuous learning. If you would like to be part of a unique Canadian success story committed to corporate social responsibility, we have the following opportunity at our new store location in **Kitchener, Ontario** store. **Who We Are** Imagine a work environment surrounded by world-class wines, hand-crafted beers, spirits and an almost 3-year trailblazing history. You will enjoy a relaxed, open-door environment where ideas can be easily shared within a workplace that inspires enthusiasm, excellence and leadership. As Ontario's third largest winery with new products and brands always under development, Magnotta offers rewarding opportunities for career development, advancement and continuous learning. What You Will Do: The Assistant Manager's role is an essential part of the store leadership team, impacting team member and customer experience every day. The Assistant Manager (Retail & Hospitality) is responsible for leading and coaching team members, holding the team accountable to results, and ensuring an outstanding guest experience in the store. The Assistant Manager (Retail & Hospitality) is responsible for accomplishing administrative and operations focused activities, including floor management and scheduling. Leadership and People Management - Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and customers. - Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operation. - Support ongoing learning and development of team members (i.e., Sales Associates and Key Holders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns. - Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities. - Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce personal growth. - Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations. Working with Others - Establish supportive and productive relationships with all team members, focusing on personal and professional development. - Collaborate with team members to ensure an optimal customer experience that values customer’s time and support store operations. Customer Experience - Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing product learning, and supporting in-store transactions and programs (e.g., buy online pickup in store, phone sales, and other). - Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests. - Resolve customer feedback and address emergent issues, including customer escalations and emergency requests, helping to "make it right" for customers. Operations - Implement the Store Manager’s vision for the store and cascade to team members. - Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning). - Partner with Store Manager to manage store’s budget, labor hours, expenses, and P&L statement. - Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations. - Open and close the store in accordance with the opening and closing checklists. - Understand and adhere to people safety policies and procedures to maintain a safe work environment. - Perform work in accordance with applicable policies, procedures, and laws or regulations. Budget Responsibility - Accountable for delegated aspects of controllable budget or labour hours People Management - Team lead role indirectly responsible for store employees during shift or as delegated by Store Manager Key Skills & Core Values You Bring - Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences - Integrity/Honesty: Behaves in an honest, fair, and ethical manner - Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, devel
