Customer Success Administrator

2 weeks ago

Waterloo, Canada Maplesoft Full time

Maplesoft is a leading provider of software tools for engineering, science, research and teaching. Maple is math software that combines the world's most powerful math engine with an interface that makes it extremely easy to analyze, explore, visualize, and solve mathematical problems. Maple's powerful mathematics engine allows students to analyze, explore, visualize and solve complex mathematical problems.

We are looking for an enthusiastic **Customer Success Administrator **to join ourteam in Waterloo.

Join our team and help inspire a companywide culture of customer success, putting our customers at the heart of all we do. The Customer Success Administrator will work closely with our Marketing and Sales teams to ensure our customers are getting the most out of our products. The Customer Success Specialist will support our renewals process by maintaining pipeline of upcoming renewals and securing renewal prior to expiry.

**Key Responsibilities**
- Become an advocate for the customer by ensuring that support requests and feature requests are escalated, timelines and expectations are communicated back to the customer, and that solutions are provided in a timely manner.
- Help administrate renewals, including proactively reaching out to customers prior to the end of the license term, presenting the new rate, processing renewals, and triaging issues to the appropriate teams.
- Engage with customers to understand how they are using our products and to promote the services we offer.
- Leverage client data and behavior to proactively identify customer risk and growth opportunities; develop comprehensive strategies to address and/or limit risk.
- Positively represent the company with a strong emphasis on superior customer service with an ultimate goal of customer retention.
- Collaborate with cross-functional teams to ensure seamless experiences for customers.
- Ensure that Salesforce information is accurate and maintained correctly.

**Key Requirements**
- Post-secondary education in a related field or equivalent experience.
- Proven success in a customer facing role.
- Experience with Salesforce would be considered an asset.
- Customer-first orientation and approach.
- Strong organizational and time-management skills.
- Exceptional communication skills.
- **Working at Maplesoft**_

Our teams build world-class software and services for system simulation, calculation management and systems engineering. Our product suite reflects the philosophy that given great tools, people can do great things

Maplesoft offers a collaborative culture and the opportunity to work on some of the most innovative and exciting projects in the industry. We are committed to providing every employee with professional growth opportunities, a supportive work environment, and excellent compensation and benefits.
- Maplesoft is committed to integration and equal opportunity. Accommodation throughout the recruitment process is available upon request. _

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Waterloo, ON N2V 1K8

  • Customer Success Representative

    4 days ago

    Waterloo, Canada CloudHawk Full time

    **Job Title** Customer Success Representative **Location**:Waterloo, ON, CA **Who We Are**: CloudHawk is a fast-growing technology company focused on providing a Fleet Telematics & Industrial IoT Platform with a mission to increase efficiency, awareness, safety, and sustainability of organizational fleet operations that drive the economy. CloudHawk is used...

  • Customer Success Supervisor

    2 weeks ago

    Waterloo, Canada Cineplex Full time

    Work location: CDS 137 Northfield Dr City: Waterloo What you will do: Customer Success Supervisor directly supports Customer Support Manager with all department matters assisting with general management of internal tools, processes, training, and vendors. Manages special projects and ensures operational excellence through best practices and effective...

  • Customer Success Manager

    2 weeks ago

    Waterloo, Canada eSentire Full time

    About eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. About The Customer...

  • Customer Success Manager

    2 weeks ago

    Waterloo, Canada eSentire Full time

    About eSentire Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale. The Team eSentire...

  • Customer Success Manager

    1 week ago

    Waterloo, Canada Ironbelly Studios Full time

    Ironbelly Studios is comprised of a talented, passionate and dedicated number of game developers from all corners of the globe. Our focus is on creating high quality entertainment experiences as well as providing outsourcing services at a fraction of the cost seen elsewhere.From humble beginnings Ironbelly has grown to be one of the most trusted names in the...

  • Customer Success Manager

    2 weeks ago

    Waterloo, Ontario, Canada Musashi AI North America Full time

    Musashi AI North America, Inc. is a growing hardware and software focused company that builds and develops smart vision solutions for quality assurance in manufacturing environments. Based in Waterloo, Ontario, Musashi AI North America employs a talented and dynamic team of R&D and Applications Engineers who provide unique engineering development activities...

  • Customer Success Associate

    7 days ago

    Waterloo, Canada Alumni Educational Solutions Full time

    **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of our customers. This...

  • Customer Success Associate

    2 weeks ago

    Waterloo, Canada Alumni Educational Solutions Full time

    **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of our customers. This...

  • Customer Success Coordinator

    2 days ago

    Waterloo, Ontario, Canada eSentire Full time

    About eSentireeSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. As the authority in Managed...

  • Customer Success Manager

    8 hours ago

    Waterloo, Canada BusPlanner Full time

    BusPlanner is hiring a Customer Success Manager to manage and grow relationships with school districts across Canada. This is a hybrid role that combines account growth and customer support, ideal for someone who is proactive, highly energetic, relationship-focused, and excited to drive impact in the education space. You’ll serve as the primary contact...