Server Station On The Green

The focus of this position will be to meet and greet all guests upon seating in the restaurant in a welcoming, caring, friendly and professional manner. The Server will suggest and offer food and beverage items to all guests and accurately take food and drink orders in a timely fashion throughout the meal service. Servers will also be responsible for the completion of side duties, stocking and cleaning as assigned.
DUTIES INCLUDE:
1. Demonstrates through their own behaviour the Service Culture Standards of Living Water Resorts in providing a fun and caring environment for our guests / members and fellow team members which in turn will create special memories.
2. Responds to guest complaints and resolves them in a way that ensures the guest is satisfied, will return again and that every guest departs happy.
3. Maintains and delivers a “no compromise” attitude towards providing the highest possible level of Hospitality, Quality and Value to the guest.
4. Adheres to all of the mandatory written standards of operations, policies, procedures, manuals, oral instructions, employee handbook, collective agreement that is in place at Living Water Resorts.
5. Maintain the restaurant’s reservation book (when required) to maximize seating throughout the meal service.
6. Answer the phone within 3 rings in a pleasant and clear manner - “Good Afternoon / Evening, Lakeside Seafood & Grill, this is ______, how may I help you”?
7. Pre-opening, ensure all tables have the appropriate place settings - clean silverware, glassware, china, napkins, etc. and that the overall room is clean, debris free and free of any deficiencies.
8. Pre-opening, ensure all menus are current, clean, wrinkle free and plentiful.
9. Create a positive guest experience through guest interaction and adherence to the “Steps of Service”.
10. Greet all guests in a welcoming, caring, friendly and professional manner along with an enthusiastic and pleasant demeanour.
11. Seat guests at a clean and properly set table - pulling out chairs and placing a clean and current menu in front of each guest and providing any additional assistance if needed.
12. Move and arrange table, chairs and settings and organize seating for groups with special needs.
13. In-depth knowledge of the current menu’s food items, daily specials and ingredients.
14. In-depth knowledge of the current wine and spirits beverage menu.
15. Suggest and offer food and beverage items and accurately take food and drink orders in a timely fashion
16. Up-sell menu items to increase the check.
17. Communicate with manager / kitchen staff any special guest requests to ensure the best service.

**Qualifications**:

- High School diploma
- Previous dining room server experience a strong asset, preferably in a fine dining establishment
- Must hold a valid Food Handler Certification
- Must hold a valid Smart Serve Certificate
- Knowledge of the Squirrel POS an asset
- Knowledge of wine and spirits an asset
- Computer literacy in MS Window

Working Conditions
- Works the majority of the time indoors and outdoors during the summer months
- Carry hot or cold plates / trays of food
- Must be able to bend, reach, lift at least 30lbs
- Must be able to walk and stand for an average of 8 hours per shift

Living Water Resorts is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. Should you require accommodation in relation to any of the materials or processes used during the recruitment and selection process, please notify Human Resources. Living Water Resorts will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.