IT Support

**OUR COMPANY**:
We are a respected International Wholesale Distributor of Building Products with branch offices throughout Canada and in various locations in the United States. With a 40+ year track record of dependable service to the retail and industrial building material industry. We are certified to the Forest Stewardship Council® Chain of Custody standard by the Rainforest Alliance and are listed on the TSX.

**DUTIES/RESPONSIBILITIES**:

- Support remote access infrastructure, including, VPN and mobile devices.
- Maintain and improve customer services efforts.
- Manage and triage support requests through multiple ticketing systems.
- Provide end-user training when required.
- Manage users in Microsoft Active Directory.
- Assisting in IT Infrastructure projects (hardware/system deployments).
- Documenting tasks and solutions to add to existing knowledge base.

**KNOWLEDGE/SKILLS/COMPETENCIES**:

- Five years’ experience in an IT support environment (hardware, software, remote support).
- University Bachelor’s degree in Computer Science/Information Technology or equivalent training.
- In depth knowledge of Windows 10.
- Working knowledge of Networking Principles.
- Working Knowledge of Windows Domains.
- Excellent written and verbal communication skills.
- Experience with Microsoft Autopilot and and/or Intune.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Boucherville, QC J4B 5H2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- IT support environment (hardware, software, remote support).: 5 years (required)
- Microsoft Autopilot and and/or Intune: 1 year (preferred)

Work Location: In person