Technical Associate

2 weeks ago

East York, Canada Michael Garron Hospital Full time

**OVERVIEW**

**EDUCATION**

1. IT-related degree or diploma
2. At least 1 of the following certifications: CompTIA A+, Network +, MS Specialist (Desktop OS)
**QUALIFICATIONS**
- Minimum 2 years hands-on experience in a technical support-related role as it relates to the position requirements.
- Possess strong problem-solving skills with proficiency in the deployment, maintenance, and support of
- Recent versions of client device operating systems, in order of preference, (min 2):

- Microsoft Windows OS
- Mac OS X
- iOS
- Android
- Active Directory objects
- Client device hardware (Change/Move/Add):

- PC hardware and peripherals
- Mobile Devices (smartphone / tablet)
- Digital/VOIP telephony systems
- Wired and wireless networking
- MS Office, M365, Project, Visio
- Adobe Acrobat
- Thinclient
- Threat protection systems (A/V, Malware, etc.)
- Strong communication skills with exceptional customer service
- Courteous and professional at all times
- Maintain SLAs; follow escalation procedures
- Ability to train end-users; explain technical concepts to non-technical clients
- Strong work ethics
- Self-motivated; highly productive and reliable
- takes initiative in issue resolution; seeks efficiency and improvements in systems and processes
- Take personal measures to keep technical skills up to date
- Team player
- Work closely with members of various IT support teams, project teams, partners, and vendors
- Contributes to effective team processes and deliverables (e.g., team communication, team meetings, team exercises, etc.)
- Strong documentation skills
- Document all issues and resolution
- Ability to create operating procedures
- Contribute to the development of test scripts
- Assist with the procurement process, from investigation to fulfillment to rollout
- Shift schedule
- Some travel requirements (local only)

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