Field Service Technician

2 weeks ago

Thornhill, Canada Acuity Brands Full time

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.

Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

**Job Summary**:
**Field Service Technician**

Acuity Brands has a Field Service Technician position available in Canada. The Field Service Technician provides multi-brand, on-site technical support for all Acuity Brands products to end users, contractors,
engineers, field technicians, and others. This role provides total system-level troubleshooting, installation, maintenance, and service repair needs on Acuity Brands lighting and controls equipment. Services include
but are not limited to the startup of Acuity Brands Controls systems: job walkthroughs, project management, system programming, troubleshooting, and end-user training.

Please note, this position requires up to 50% overnight travel, based on business needs in Canada and the US. Need a car.

**Key Tasks & Responsibilities (Essential Functions)**:

- Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Utilize the escalation process to resolve customer service delivery issues and conduct root cause analyses that will lead to effective problem solving.
- Interface with electrical contractors, users, other integrators (ex. BACnet, building management systems).
- Assist other Field Technicians on basic to intermediate troubleshooting and technical fixes and may take on additional responsibilities as needed.

**Skills and Minimum Experience Required**:
**Education/Experience**
Associate’s Degree or Technical Degree or equivalent
2 to 4 years applicable experience plus the education listed above

**Experience and Qualifications**
- Experience troubleshooting electrical systems and the use of electrical diagnostic equipment such as multimeters and oscilloscopes.
- Experience as a Field Technician is a must.
- Must be able to read and understand electrical plans, specifications, and installation documents.
- Highly organized and able to function in a fast-paced work environment
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
- Process-oriented and creative problem solver.
- Computer networking skills.
- Must be bondable.
- Valid Driver’s License and passport
- Able to travel to the United States

**Preferred Experience**
- Electrical Technology or Engineering
- Experience supporting and troubleshooting lighting and lighting controls systems (ideally, but not a must).
- Understanding of DMX protocol is a plus.
- French communication skills is a plus.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.

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