Customer Success Coordinator
10 hours ago
**Company Description**:
Since 1992, Rise Vision has been making digital signage easy for organizations worldwide. Trusted in over 100 countries with easy-to-use software, 100s of professionally designed templates, and the best customer service, organizations can be up and running in minutes.
Rise Vision is currently searching for a Customer Success Coordinator to join the Customer Success Team.
**This is a fully remote role**
**_
Mission of the Customer Success Coordinator_**
Reporting to the Head of Customer Success, the Customer Success Coordinator is accountable for supporting our self-serve customers with onboarding, adoption, and renewal with Rise Vision.
**_
Role Responsibilities_**:
- Act as the Customer Success Coordinator for thousands of self-serve accounts globally.
- Serve as a knowledgeable point of contact for Rise Vision, understanding our core messaging and guiding customers to the right resources and solutions.
- Follow established processes for onboarding, adoption, renewal, and cancellation handling to maximize customer success.
- Respond within one business hour to inquiries from customers and resellers, ensuring a positive and professional experience.
- Help manage the Customer Success inbox, responding to self-serve customer inquiries and triaging SMB, midmarket, and enterprise customer inquiries to the appropriate Customer Success Manager.
- Respond to, prepare, and process renewal quotes upon request for self-serve customers, ensuring accuracy and timeliness, and support Customer Success Managers with quoting renewals for SMB, midmarket, and enterprise customers.
- Prepare and process all renewal quotes for resellers in advance, and answer any transactional questions. Escalate complex inquiries or large contraction/expansion opportunities to Customer Success Managers or the Head of Customer Success.
- Maintain accurate records of all customer and reseller interactions in HubSpot so anyone can quickly understand account history.
- Monitor customer health scores and usage for your accounts.
- Provide feedback from customer and reseller interactions to improve processes, resources, and overall customer experience.
- Regularly travel to customer sites and industry tradeshows to build deeper relationships, enhance customer success, and foster opportunities for account growth.
**_
Role Requirements_**:
- 1+ year of experience in a SaaS customer-facing role, for example customer success or technical support.
- Experience working in a remote role.
- Comfortable managing a high number of small accounts using structured processes and tools.
- Experience using HubSpot (or similar CRM) to track and manage customer activity.
- Highly organized with excellent attention to detail and the ability to manage multiple priorities.
- Strong written and verbal communication skills, with a focus on clarity, empathy, and responsiveness.
- Positive and proactive mindset: you take initiative, learn quickly, and enjoy problem-solving.
- Nice to have: Experience working with channel partners/resellers, or supporting customers in the education, corporate, AV, or digital signage industries.
- Ideally you are located in the US or Canada in either the EST, MST, or CST time zone.
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