Information Technology Technician
2 weeks ago
INFORMATION TECHNOLOGY TECHNICIAN
MAC00236
**WHAT DOES AGNICO EAGLE VALUE?**
At Agnico Eagle, our values never waver. We believe in trust, respect, equity, family and responsibility. Why? Because they express who we are, and they have helped us succeed in business for over 60 years. We value you - your unique set of skills and experience. We value your willingness to build those skills and make a meaningful contribution to our company. And, we value your commitment to treat every person on our team with respect, helping us to operate safely, protect the environment and make a positive contribution to our local communities.
**ABOUT OUR OPERATION**
Want to learn more about the Macassa Mine? Click here
**YOUR NEXT CHALLENGE**:
Reporting to the Information Technology Lead, you will be part of the Information Technology Department. You will also ensure that the goals and objectives are achieved while promoting and respecting Agnico Eagle’s values, Health & Safety Code of Conduct and the environment.
- Resolve or escalate all calls forwarded by Syntax Help Desk and ensure timely data entry into the ticketing system
- Providing Tier 1+ and above technical support to a business unit’s employees
- Maintaining working components through repair and/or replacement
- Ensure adequate inventory for computers and spare parts
- Assisting call-ins or live chat with technical difficulties
- Assisting employees and contractors with hardware and software challenges
- Provide all the necessary assistance to the users round-the-clock
- Resolve all hardware issues related to radios, desktops, computer peripherals, such as printers, scanners, hard drives, monitors, etc
- Configuration of phones, mobile, tablets, radios, desktops, laptops, printers, access points, cameras, etc
- Participate in on call rotation
**WHAT YOU NEED TO SUCCEED**
- College Diploma in Information Technology, or equivalent
- 1 year of experience in the computer service field
**Your Work Schedule**:
- Schedule: 4 /3 schedule at our Macassa Mine in Kirkland Lake, ON.
- #LI-AP1
**Job**:
Information Technology
**Primary Location**:
Ontario-Kirkland Lake
**Organization**:
Agnico Eagle Mines
**Schedule**:
Full-time
**Shift Schedule**:
4/3
**Employment Type Code**:
Salaried
**Posting End Date**:
Jul 24, 2025, 10:59:00 PM
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