Service Advisor

2 weeks ago

Concord, Canada Pfaff Porsche- Pfaff Automotive Partners Inc. Full time

Job Title: Service Advisor

Reports To: Service Manager

Summary Job Description

The Service Advisor is responsible for identifying vehicle repair and maintenance work. S/he also sells maintenance services and organizes the work schedule, while maintaining excellent customer service.

Duties & Responsibilities:

- Arrange appointments for maintenance repair services.
- Maintain a high level of customer satisfaction.
- Prepare a detailed and accurate estimate of the labour and parts costs, while determining the time frame for work completion, complete detailed work orders with customer signature.
- Verify warranty coverage on the vehicle to be repaired before work is begun.
- Notify dispatch of the work to be done.
- Monitor vehicle progress in the workshop. Notify and obtain customer approval if there is any change in the estimate or time frame.
- Present completed vehicle to customer personally, advising of future service or repair priorities, while ensuring customer satisfaction with work.
- Promote accessories sales.
- Ensure invoice is paid promptly.
- Maintain and update product knowledge. Attend training courses as required.
- Maintain and update warranty information and goodwill procedures based on supplier and the dealership guidelines.
- Ensure that the work area is kept clean.
- Performs other tasks, based on management requirements and instructions.

Qualifications:

- A valid Ontario driver’s license and a clear driving record.
- Motor industry or other retailing experience in a technical environment.
- Great customer service skills.
- CDK experience is an asset.

Schedule:

- 8 hour shift

**Experience**:

- service advisor: 1 year (preferred)
- Customer Service: 1 year (preferred)

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