Lab and Referral Operations Coordinator

**ABOUT MAPLE** Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: Globe and Mail's #6 Top Growing Companies in Canada in 2021, #2 in Deloitte Canada’s Technology Fast 50 2021, LinkedIn's Top 10 Startups in Canada 2020, and Bay Street Bull’s The Power 50: Canada’s Most Impactful Companies 2022. **THE POSITION** As we continue to grow and expand our services, we’re hiring Lab and Referral Operations Coordinators to join our dynamic and highly engaged Care Delivery Operations team. You’ll have the opportunity to personally impact the future of healthcare by providing critical administrative support to ensure patients receive accurate and timely lab work and referral results. Day-to-day duties include reviewing, processing, and uploading triage notices from specialist clinics, verifying fax information, updating patient records, and liaising with labs to address missing, incomplete, or illegible information. Your work will ensure no discrepancies exist between patient information and lab results. You will also collaborate with our Customer Support team to respond to lab and referral-related inquiries from patients and providers. **Critical to success** in this role will be your strong technical skills, organizational proficiency, time management, and attention to detail, along with the ability to manage multiple tasks in a fast-paced environment. You thrive in a well-structured yet supportive, collaborative workplace. Please note that this is a fully administrative role—medical or clinical experience is not required, but prior administrative work in a healthcare setting is an asset. Additionally, this is not a lab-based position as Maple is a virtual platform connecting patients with doctors. **12 - 18 MONTH DELIVERABLES** In the first 90 days, you will demonstrate autonomy in managing lab and referral administrative tasks, ensuring strict compliance with Maple’s privacy and data security protocols. You’ll efficiently handle a high volume of documents and requests while meeting productivity benchmarks, and you'll establish strong relationships with your teammates, cross-functional stakeholders, and the clinician network to ensure seamless communication and collaboration. In the next 12-18 months, you will consistently meet or exceed productivity KPIs and maintain a high quality of output, as verified by our QA function. Your administrative tasks will be completed with a high level of accuracy and within expected timelines, while maintaining consistent adherence to patient privacy and data security requirements. You will also be recognized for your effective communication and collaboration with cross-functional teams, contributing to a supportive and efficient work environment. **CANDIDATE PROFILE**: - Please note that this role will require one weekend day of coverage to support our team's 7-day operations. **_ **KEY COMPETENCIES** - Digital Literacy - Time Management - Adaptability - Detail Orientation - Communication **CULTURE AND ORGANIZATIONAL FIT** The Maple team is: - ** Passionate**: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community. - ** Supportive**: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization. - ** United**:We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life. - ** Creative**: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals. **WORKING AT MAPLE** We want you to love working at Maple. We want you to feel challenged and supported, car