Bilingual Support Technician
2 weeks ago
**Bilingual Support Technician (Technology)** **About the Role** From employees to clients, we strive to build lifelong personal relationships that are far more than just "business ". We believe in being good people, doing a great job and doing the right thing. Because for us, it's personal. In this 6-month contract in our multi-national IT Shared Services Team, the Bilingual Support Technician will serve as the first point of contact for employees seeking technical assistance for computing and phone issues. Your experience combined with your drive to deliver excellent customer satisfaction and first contact resolution will allow you to make an impact at Client. **What You'll Do** - Receive incoming incidents and service requests from ticketing system. - Maintain and troubleshoot PC network connectivity in order to provide maximum uptime. - Follow standard Support Technician operating procedures, accurately log all support technician requests using call tracking software. - Setup and Test PC's for new and/or existing users - Research and make recommendations for new software and hardware as needed - Respond to user hardware and software problems - Test and document corporate initiatives as assigned by Manager - Assist with management of mobile devices - Escalate unresolved issues to the next level of support. **What You Bring** - Bilingual - Fluent in French and English (written and spoken) - Thorough knowledge of Windows Operating Systems (Windows 7&10) - Thorough knowledge of Microsoft Office (2013/2016/365) - Experience with Azure Active Directory & Active Directory management - Enterprise Level - Antivirus Experience & VPN Experience - Experience with Multi-Factor Authorization (MFA) - Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases - Familiarity with mobile devices (smartphones/tablets) - Experience with PC hardware build and troubleshooting - Ability to train new individuals, transfer knowledge and assume new responsibilities - Strong attention to detail - Strong communication skills including active listening skills, reading and writing detailed yet concise responses to inquiries - Conceptual thinker - Able to ignore extraneous info, think critically, and formulate an effective course of action Equal Opportunity Employer: E claro values diversity anddoes not discriminate based onRace, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. **Job Type**: Fixed term contract Contract length: 6 months **Salary**: $34.00-$38.00 per hour Schedule: - 8 hour shift - Day shift - Monday to Friday - Morning shift - Weekend availability Supplemental pay types: - Overtime pay Work Location: Hybrid remote in Ottawa, ON
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