Lead Host

**Join our amazing Elora Mill Hotel & Spa team and work in a beautiful environment, surrounded by the sights and sounds of nature Create incredible guest experiences in our historic restaurant with stunning views from every window.**
- You are passionate about providing memorable guest experiences.
- You enjoy working as part of a team and supporting those around you.
- You have 2-3 years of customer service experience as well as some leadership experience.
- You are Smart Serve Certified
- You are looking for a position with endless growth opportunities.

**Duties & Responsibilities**
- Proudly represent and lead the host team; providing guidance, direction and training to maintain standards and help to maximize the potential of other team members
- Continually look for ways to increase efficiency and productivity, create new processes and procedures to raise the bar on service and effectiveness of host position
- Gain a thorough understanding of OpenTable and Micros software to maximize floor plans and reservations; share knowledge of software systems with team members
- answering questions or direct inquiries appropriately and in a timely manner
- Present a welcoming & inviting front door aesthetic by keeping entrances, outdoor walkways clean and tidy and ensuring host area and coat check is uncluttered, well-stocked and organized
- Direct and instruct the dining room staff on customer needs and special requests
- Look ahead at future reservations to ensure all details are in place and all departments are informed of upcoming requirements
- Maintain guest database, update details at each opportunity, strive to expand guest profiles to elevate service and be able to anticipate needs
- Act as an ambassador of the property, a liaison between guests and management, sales team, team members
- Continually seek ways to provide outstanding service, demonstrating for other hosts how to exceed guests’ expectations

**Advantages to being part of the Elora Mill Hotel & Spa Team**
- Competitive wages
- Benefits for permanent full-time employees
- Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
- Training and Development to support personal & professional growth
- Career opportunities across all Pearle Hospitality properties
- A fun place to work with an amazing team & company culture
- Pearle Hospitality and affiliated companies, including Elora Mill Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager._

**Job Types**: Full-time, Permanent

**Salary**: From $21.00 per hour

**Benefits**:

- Employee assistance program
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Holidays
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Elora, ON N0B 1S0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (preferred)
- restaurant: 2 years (preferred)

Work Location: In person