Practice & Project Lead--bench Crisis Response for

**Purpose**

Reporting to the Manager, Settlement & Mental Health Projects at The Immigrant Education Society (TIES), the BENCH Project and Practice Lead will be responsible for the daily operation of the program and its crisis management practice. This includes leading collaboration, research, administration, communications, data management and reporting, and outreach functions of the program. This position includes staff supervision.

**Program Description**:
**BENCH: Building Equitable Newcomer Crisis Help **is a collaborative project of The Immigrant Education Society, Calgary Catholic Immigration Society, Centre for Newcomers, and Distress Centre. The goal of BENCH is to improve the fit between the crisis services newcomers need and the services available to them. BENCH specifically looks to a) increase engagement with and uptake of crisis services, b) enhance the quality of culturally and linguistically relevant primary and secondary crisis services, and c) build awareness of available services. Some after hours work is required.

**Key Responsibilities**:

- Meet all project goals and deliverables in collaboration with project partners and stakeholders
- Maintain measurement systems to track the fidelity and effectiveness of strategies and their impacts on systems and clients
- Coordinate inter-agency communication and support effective collaboration
- Monitor progress and provide regular updates regarding the status of projects to stakeholders
- Identify opportunities for improvement in the program, practice, processes, and procedures
- Increase public and professional awareness of the program that enhances understanding of needs and gaps in crisis services for newcomers and BENCH services
- Liaise with internal and external stakeholders to develop trainings and understand the learning needs of staff
- Represent BENCH in building partnerships and involvement in intersectoral initiatives
- Supervise crisis response counsellors and implement strategies that enhance practice across partner organizations
- In collaboration with the Steering Committee, strategize, plan, and offer consultation on funding proposals toward the growth and sustainability of the program
- Support and maintain financial reporting procedures and practices

**Others**
- Support partner programs and employees when needed
- Perform other work-related duties assigned by the Supervisor

**Competencies**

Knowledge of:

- Project management best practices
- Mental Health Crisis Response
- Specialized needs of vulnerable populations
- Programs & services available for immigrants & vulnerable Calgarians
- Cross-cultural communication and culturally responsive practices
- Mental Health interventions, approaches, and best practices
- Community research approaches
- Trauma-informed approaches
- Microsoft Office

**Skills**:

- Strong interpersonal skills and effective communication skills with the ability to interact with clients and stakeholders from various ethnic/cultural backgrounds
- Strong teamwork and team building skills
- Excellent writing skills
- Problem solving and critical thinking skills
- Good time management and organizational skills and comfort with handling multiple responsibilities

Ability to:

- supervise practice and enhance and mentor crisis counsellors
- work effectively and efficiently both independently and in a team environment
- build effective relationships with community service organizations
- demonstrate strong work ethics and commitment to the success of the program

**Education and Experience**

Pay: From $65,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2025-01-01