Customer Success Specialist

1 week ago

Montréal, Canada Zeffy Full time

**Why Zeffy (formerly Simplyk)**

Zeffy is a start-up that is revolutionizing the social economy. Our web tools save thousands of dollars every day for more than 4,000 charities.

We are growing rapidly. From 2020 to 2021, we multiplied our volume by 5, and this is just the beginning

✨ In 2019, our first round of funding (SEED) allowed us to develop the Canadian market and achieve high growth rates; doubling the number of organizations using our tools every three months. Less than 2 years later in September 2021, we raised our Series A to conquer the United States. Beyond social impact, we need a team of passionate people to take on the new growth challenges that await us.

We like to work with people who...
- Are passionate and curious and not afraid to learn and try new things
- Are looking to have a positive impact on society
- Know how to prioritize between what needs to be done perfectly and what needs to be done efficiently
- Are ambitious and want to create something big by changing the future of charities across North America
- Come up with easy solutions to complex problems
- Hate long meetings and inefficiency
- Know when to take a break and enjoy lunch with colleagues

**As a Customer Success manager, your role is to make sure nonprofits have a great experience with Zeffy. From support to onboarding, you will on the first line.**

**In Support**
- Be a product expert and provide support to charities through calls, chat and managing new tickets
- Write documentation articles and templates related to frequent questions. More generally implement strategies to save time.

**In Success**
- Onboard small nonprofits to make sure they succeed
- Run nurturing campaign to our 3000 nonprofit community to ensure their satisfaction and success with product
- Understand charities' priorities and pain points to provide solutions
- Analyze charity feedback and carry it to the product team
- Create educational content to help charities meet their goals

**Your skills**
- Our customers are changing the world. You are able to have a lot of empathy and care in your interactions with them
- You are a problem solver. You always find workarounds
- You have strong communications aptitudes, including writing skills
- You speak perfect English and French

**Additional Assets**
- Experience in SaaS
- Experience on Hubspot
- Experience in doing support

**What we offer**
- Opportunity to be a key employee in a start-up
- Stock options program
- Team activities and paid lunches 2x a week
- Team volunteering every 2 months
- Offices in the heart of Plateau Mont-Royal, but remote work possible 80% of the time
- On top of all that, we are a team of passionate, caring and welcoming people

**Salary**: $40,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Extended health care
- Flexible schedule
- Stock options
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

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