Student Support Coordinator

Student Support Coordinator

About Queen's University
Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

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Job Summary

**A Brief Overview**
The Student Support Coordinator plays a vital role in supporting the administrative and examination processes of the MD Program. This position is responsible for managing various curricular components and ensuring the efficient operation of the Association of Faculties of Medicine of Canada (AFMC) Portal. The role requires advanced skills in meticulous attention to detail and a strong ability to oversee complex data systems while providing user support and maintaining functionality.

**Job Description**:
**What you will do** Advises students including registration, course scheduling and/or changes, room bookings, grade calculation, providing learning resources, and course materials.
- Updates course websites.
- Engages with corporate clients, providing advice and guidance on engaging with students. Coordinates and schedules all clinical education sessions including academic sessions, courses and examinations.
- Coordinates accommodations and consideration requests.
- Coordinates and administers building access control (e.g., keys/fobs).
- Coordinates program logistics including workflow, scheduling, communications, and room bookings.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.

**Required Experience**
- More than 2 years and up to and including 3 years of experience.

Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.
- Commitment to principles of equity, diversity, accessibility, inclusion, Indigenization and human rights for equity deserving groups.

Employment Equity and Accessibility Statement

**Skills**

**Reference**
- 394028