Aesthetic SPA Manager

The Company: 3D Lifestyle is an up and coming, body contouring, skin and laser clinic that would be offering its clients over 70 different types of aesthetic treatments, mostly with lasers and energy-based devices. All of our treatments are non-invasive and we cover an array of medical facials using a combination of the most advanced lasers; we also master in face and body contouring, cellulite removal, skin tightening & rejuvenation as well as scar & tattoo removal using the industries best technologies and practices. Our corporate culture embeds rich values with all our employees whereby they thrive to provide an unparalleled level of customer satisfaction.

**Tasks**:
1. Development of performance targets and analysis of weekly, monthly and annual goals and strategy to increase retention and satisfaction.

2. Develop and execute marketing strategies focused on achieving financial goals, client acquisition and internal referrals.

3. Manage day to day operation of the clinic, including; reception, reservations, hosting, maintenance/quality control; including service, cleanliness and product usage, etc.

4. Responsible for hiring, training, scheduling, performance reviews, conflict management, business building, skill enhancement and goal setting.

5. Analyze and monitor Key Performance Indicators (Contract sales, department profits, expenses, retention, etc.) to identify trends, opportunities, deficiencies; take action to positively impact sales and profit.

6. Model the brand, values, and lifestyle and maintain a professional image at all times; set high standards for self based upon competency model; build an effective network within the company, across all departments, and within the local market.

7. Ensure team members complete all paperwork, client forms, client correspondence, etc. in an accurate and timely fashion.

8. Ensure medical staff are adhering to treatment standards and are fully executing the department’s programs and procedures. Enhance current and create new standards as per healthcare regulations.

9. Research and resolve client concerns promptly; share best practices regarding client retention and service with other departments/managers so all can learn from concerns and solutions; put the client first and model service and care standards at all times.

10. Track performance for sales activities, staff productivity and supplies/inventory.

11. Ensure team members are engaged and morale is high within the department; recognize team members for high performance on a daily basis; communicate information needed to all team members and conducts weekly team member meetings.

12. Staff department to ensure availability and maximize productivity of medical team.

13. Prepare payroll.

14. Perform additional duties as assigned.

**COMPETENCIES**:
**CLIENT FOCUS**

Builds client confidence; committed to increasing client satisfaction; sets achievable client expectations; assumes responsibility for solving client problems; ensures commitments to clients are met; solicits opinions and ideas from clients; responds to internal clients.

**RESULTS FOCUS**

Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.

**BUDGETS/COST CONTROL**

Plans for and uses resources efficiently, always looks for ways to reduce costs, creates accurate and realistic budgets, tracks and adjusts budgets, contributes to budget planning.

**PEOPLE DEVELOPMENT**

Provides feedback and coaching; rewards hard work and innovation; builds strong relationships; leverages strengths; challenges and develops staff members; and communicates effectively with team members.

**STRATEGIC THINKING**

Creates and communicates a long-term vision, balances short and long term goals, keeps team's work aligned with overall goals, understands the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.

**QUALIFICATIONS**:
1. Minimum of five years of management in medspa environment preferred

2. Knowledge of spa products, medical cosmetic procedures and inventory management

3. Must enjoy sales and working directly with clients to ensure excellent customer service

4. Ability to work weekends and evenings when required by business needs

5. Medical or health related college degree preferred

6. Proven track record of meeting and achieving goals/targets, cost control skills

7. Excellent technical/computer/closing skills

8. Ability to create and implement such documents as staff schedules, safety rules, standard operating procedures, and performance reviews

9. Must have strong written and oral communication skills.

10. Must be able to prioritize, multi-task and have creative problem solving skills.

11. Solid evidence of community outreach and involvement in health related industries and in-depth understanding of the value of improving health and