Team Leader/key Holder

1 week ago

Burlington, Canada Bath Depot Full time

By offering everything you need for your bathroom or kitchen renovations under the same roof, Bath Depot positioned itself in a niche that had yet to be developed. Bath Depot entered Quebec and Ontario homes back in 2008. Its founders, the Nadeau brothers Marc, François, Guy and Gilles, started out 20 years ago in the plumbing distribution industry.

With its experience and expertise, the Nadeau family secured the company's position, and its success has been growing ever since. The company's mission: offer consumers beautiful and trendy products at affordable prices, without compromising on quality.

Today, with 40 stores in Quebec and Ontario as well as 280+ employees, Bath Depot has literally reinvented the shopping experience in this field of the retail industry.

**What we offer**:

- Marginal benefits and group insurance programs (extended health care, dental care, vision care, life insurance, disability insurance, etc.) paid at 50% by the employer.
- Employee assistance program
- Flexible schedule
- Casual dress
- 2% personal sales commission
- 3 sick days per year
- 2 weeks vacation after one year of service
- Store discount on our products

**Brief description of the position**

Reporting to the store manager, the third keyholder is responsible for supporting the management team in performing tasks related to coordinating the work of the employees. A true ambassador for the company, they will be called upon to welcome, advise, and retain customers, in addition to being a key player within the team.

**List of responsibilities**
- Participating in the integration process for new employees;
- Performing ongoing employee training;
- Communicating employee sales goals (SPH, DPT);
- Coordinating the setup of new demos;
- Coordinating issues related to the establishment;
- Participating in the management of store operations;
- Intervening and solving problems with customers;
- Coordinating product marketing activities (promotions, demos, etc.);
- Maintaining the store by carrying out the necessary maintenance activities;
- Maintaining a high standard of customer service and an outstanding shopping experience;
- Performing the necessary follow-up (quotes, open orders);
- Providing after-sales follow-up to customers;
- Achieving their sales goals;
- Developing lasting relationships with employees and customers;
- Becoming familiar with and respecting the inventory management process;

**Required qualifications**
- Holding a diploma of vocational studies in sales consulting (asset);
- Possessing a minimum of 3 to 5 years of experience in sales management in the retail sector;
- Knowledge of MS Office suite;
- Bilingualism required, both oral and written (French and English), depending on the region;
- Being available to work days, evenings, and weekends.

indeedon

**Job Types**: Permanent, Full-time

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Flextime
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- Retail management: 1 year (preferred)

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