Licensing Officer

**About the Insurance Council**

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

**Why Work for the Insurance Council?**

Work with a great team of people in a rewarding career that makes a difference. We’re in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who’s committed to protecting the public.
- We offer a comprehensive health and dental plan.
- Work-life balance.
- This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
- Professional development.
- Equitable employment opportunities

**The Opportunity**

**This is an 18-month fixed-term contract role.**

**Duties and Responsibilities**
- Prepare and issue correspondence to applicants and licensees regarding outstanding requirements and clarification of licensing requirements.
- Respond to written and oral licensing inquiries within 1-2 business days.
- Document all pertinent telephone calls and meetings in licensee/applicant’s file on the licensing system.
- Participate in the review and analysis of licensing and registration procedures, methods, systems applicable legislation.
- Conduct investigations of equivalency and suitability cases under the direction of the Manager, Licensing, and provide recommendations in accordance with governing legislation, Council Rules, policies, precedents, and departmental procedures.
- Remain current on Council legislation and procedures.
- Participate in system development meetings as required and give feedback by way of testing the system in specific licensing areas.
- Where required, participate and support meetings, cross-departmental work groups including projects and processes review as required.
- Review and prepare reports related to licensing activities as directed by the Manager, Licensing.
- Address license status changes of individual licenses in accordance with Council Rules.
- Maintain the agency/firm and individual errors and omissions database and supervisor database.
- Monitor developments and trends in education prerequisites and licensing requirements, including practices adopted by other regulatory bodies, and report relevant changes to the Manager of Licensing.
- Handle issues raised by applicants or regulatory bodies and notify or escalate to the Manager, Licensing, if necessary.
- Liaise with other regulatory bodies regarding applicants and licensees.
- Handle other duties as assigned by the Manager, Licensing.

**Qualifications and Experience**
- Two to three years of experience in regulatory, financial services, or related fields.
- Post-secondary degree in a related field, such as business administration, or equivalent work experience. In addition, courses toward a Chartered Insurance Professional (CIP), Canadian Accredited Insurance Broker (CAIB), or similar insurance education are considered an asset.
- Excellent word processing skills with a minimum typing speed of 60 wpm.
- Good time-management skills with an ability to handle multiple concurrent tasks and changing priorities.
- Excellent organization and attention to detail.
- Excellent oral and written communication skills.
- Must show initiative and curiosity and have good judgment skills.
- Ability to effectively work with irate and difficult people.
- Customer service skills.
- Minimum to Midpoint Salary Range: $56,753 - $70,942 per annum._
- Upon hire, new employees will be placed in a starting salary between the minimum and P50 (midpoint) of the salary range. The P50 of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position._