Parts and Warehouse Associate

**Parts & Warehouse Associate**

**About Us**:
Bigfoot is a small non-union, incredibly diverse company. We provide rentals, sales and service for numerous products such as: Self-Erecting Tower Cranes, Traditional Tower Cranes, Construction Hoists and Roof Top Derrick Cranes. We offer our employees the opportunity to expand their skillset and training in many different areas. Many of our employees achieve formal certifications including Electrician, Millwright and Elevating Device Mechanic. Being a small diverse company, we also require diverse employees who are interested in working in various aspects of our service business. We provide competitive wages and comprehensive benefits in a strong team environment with a culture high in honesty and integrity.

**Job Overview**:
**KEY RESPONSIBILITIES**:
**Parts and Inventory**:

- Sourcing of parts in a timely manner for customers, inside sales, service department and technicians
- Ongoing communication and follow up with customers and staff on ETA of parts requests
- Manage multiple vendors and develop an ongoing understanding of price, quality, delivery time, etc. for all our parts requirements
- Develop ongoing relationships with our suppliers to ensure quality service and timely supply of our parts when they are most needed
- Discuss repair recommendations with field technicians to ensure accurate timeline & scheduling to resolve issues
- Develop processes and procedures to ensure maximum efficiency in all aspects of the job
- Ensure inventory system is set up with max(s) & min(s) as well as all seasonal adjustments
- Create ticket numbers, purchase orders
- Parts cage is neat, organized, well labelled as per a master inventory plan with all product “faced”
- Completion of all paperwork required to ensure accurate parts and inventory management
- Communicate with factory suppliers and follow-up on part warranty claims
- Perform inventory cycle counts and the annual inventory count
- Audit received packing slips for accuracy and enter relevant information into computer based inventory system (Microsoft Business Dynamics 365)
- Code and audit supplier invoices for accuracy
- Support field technicians with required tools, consumables and other items needed for their upcoming jobs

**Sales**:

- Assist customers with parts requests. Prepare accurate quotations and follow-up with customers to close sales
- Grow sales revenue through parts counter sales through proactive communication with new and existing customers
- Meet and exceed established departmental sales targets. Identify and resolve issues that affect departmental targets
- Recognize and act on opportunities to promote our products and services to clients over the phone
- Produce parts and service quotations on client’s equipment needs. Follow up and close the sales

**Warehouse and Shop**:

- Manage best practices regarding paperwork, cost control, and cross border compliance
- Operate forklifts and yard cranes as required for shipping and receiving duties
- Manage and oversee preparation of inbound/outbound staging area for technicians
- Manage and oversee rental returns and equipment turnover
- Maintain shop and warehouse organization for professionalism, maximum efficiency, and safety (Incl. Tool crib, welding area, mezzanines, etc.)
- Conduct shop inspections. Coordinating any required repairs, maintenance, and security updates
- Active engagement into continuous improvement initiatives in the branch, leading opportunities for improvement in the warehouse and shop

**Safety**:

- Retain a level 1 first aid certificate and be the First Aid Attendant for the branch
- Retain forklift ticket to operate a forklift within the shop and warehouse

**Other ad hoc duties as assigned**

**QUALIFICATIONS**:

- Valid BC Class 5 drivers license with clean drivers abstract
- Strong organizational and analytical skills, good judgement, and the ability to manage a variety of activities.
- Keen understanding of tools, parts, electrical and mechanical system components including technical drawings
- Excellent interpersonal skills with the ability to form strong relationships with coworkers, clients and suppliers.
- Independent problem solver capable of making decisions in real-time to maintain efficient flow of work. Identifies problems and provides solutions to remedy them.
- Experience working with Preventative Maintenance programs.
- Experience with tag-out programs for faulty tools and equipment.
- Efficient use of computers and programs like MS Office, CRMs, equipment management software.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$29.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Parts and Warehouse: 1 year (preferred)

Licence/Certification:

- Class 5 L