Body Shop Administrator

**Position**: Body Shop Administrator

**Location**:Hamilton, ON

**Department**:Body Shop

**About Us**:
The Queenston Automotive Group is a leading name in the automotive industry, known for our commitment to excellence and customer satisfaction. From modest beginnings, we’ve grown into a thriving enterprise with locations in Hamilton, Burlington, and Guelph, employing over 250 professionals. We proudly sell and service top brands like Chevrolet, Buick, GMC, Honda, Mazda, Nissan, and Infiniti. Our team provides high-quality new and used vehicles and exceptional service.

We foster a supportive, inclusive work environment, with a focus on employee growth through training, career advancement, and a culture of teamwork and innovation.

**What we are looking for**:
**About the Role**

Reporting to the Body Shop Manager, the Body Shop Administrator, plays a key role in ensuring the smooth and efficient operation of the body shop’s daily activities. This position is responsible for coordinating customer interactions, managing administrative and financial documentation, supporting parts and inventory tracking, and assisting with overall workflow management. The Body Shop Administrator serves as a central point of contact for customers, technicians, insurance partners, and vendors, helping to maintain high standards of service and organization.

**Key Responsibilities**:

- ** Customer Interaction**:

- Schedule appointments, arrange rentals, and coordinate customer pick-ups.
- Communicate repair timelines and updates to customers and insurance companies..
- ** Document Management**:

- Prepare and process service orders, invoices, and repair estimates.
- Maintain accurate and up-to-date customer records, including insurance documents.
- Manage filing systems and ensure all paperwork is organized.
- ** Financial Management**:

- Process payments, collect deductibles, and track receivables.
- ** Parts and Inventory**:

- Order and track required parts for repairs, ensuring timely availability.
- Maintain accurate inventory records.
- ** Workflow and Support**:

- Assist the body shop team with administrative tasks and reporting.
- Monitor repair progress and ensure efficient workflow.
- Provide support to technicians and estimators.

**Qualifications**:

- Strong organizational and time management skills.
- Excellent communication and customer service skills.
- Proficiency in computer software and data entry.
- Knowledge of automotive body repair processes and industry standards.
- Ability to work independently and as part of a team.
- Ability to handle sensitive information and maintain confidentiality.

**Why Join Us?**
- ** Growth Opportunities**: Vast potential for career advancement.
- ** Competitive Compensation**:Attractive salary package.
- ** Training and Development**: Extensive support for your professional growth.
- ** Company Events**: Participate in team-building activities and company events.
- ** Dynamic Workplace**: Be part of a team where your contributions truly matter.
- In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process._
- We are an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women, and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted._