Operations Manager

2 weeks ago

Brockville, Canada SureStay Hotel Brockville Full time

**Role Summary**

The Operations Manager is a dynamic and hands-on leadership role responsible for the day-to-day excellence of the hotel's core departments. This position ensures high standards of cleanliness, guest satisfaction, and operational efficiency across the Housekeeping, Maintenance, and Front Desk teams. The Manager will work closely with and learn from the General Manager, serving as a critical support and a key driver of property performance and guest experience.

**Key Responsibilities**
- **Housekeeping Oversight**:

- Direct and oversee all housekeeping operations, ensuring cleanliness and quality standards are consistently met.
- Conduct regular room inspections to maintain deep cleaning and maintenance schedules.
- Manage and train the housekeeping team, fostering a culture of excellence and efficiency.
- **Maintenance & Facilities**:

- Oversee the Maintenance department, ensuring all repair and preventative maintenance tasks are completed promptly.
- Be prepared to perform minor maintenance tasks and repairs when required to support the team and maintain operational readiness.
- **Guest Experience Management**:

- Be the champion for exceptional guest satisfaction, monitoring feedback across all platforms, including online reviews.
- Implement strategies to address guest concerns and elevate the overall service experience.
- **Front Office Leadership**:

- Be responsible for overseeing all Front Desk duties, including guest check-in/out, reservations, and service delivery.
- Provide shift coverage for the Front Desk as needed to ensure continuous, seamless operation.
- **General Operations & Support**:

- Work in partnership with the General Manager, participating in decision-making and learning strategic hotel management.
- Assist in other cross-functional areas, including **breakfast set up, refill, and clean up**, to support the team during peak times and ensure a positive guest dining experience.
- **BONUS STRUCTURE AVAILABLE BASED ON INCREASE IN REVENUE, WILL DISCUSS DURING INTERVIEW PROCESS**_

**Qualifications**
- Must have at least 2 years Hotel experience.
- Proven management experience in both Housekeeping and/or Maintenance departments.
- Strong knowledge of building systems, maintenance procedures, and quality standards for hotel cleanliness.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with hotel property management systems (PMS) and guest review platforms.
- Ability to work a flexible schedule, including nights, weekends, and holidays.

**Job Types**: Full-time, Permanent

Pay: $41,063.69-$46,000.00 per year

**Benefits**:

- Company events
- On-site parking

Work Location: In person

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