Chapter Relations Coordinator

You’ve been working in a **Support, Administration or Coordinator** role for a while and you’re hungry for a new challenge. You’re ready to take your career in a new direction and you want to do that with a company that will give you the support you need to be your best.

**Look no further. This is the job for you**

We’re the **Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) **and if you want to be part of an organization that’s making a positive impact on Canada’s environment, you’ll want to work with us. We’re are a not-for-profit national trade association that represents and advocates for member companies in the heating, ventilation, air conditioning and refrigeration industry. Our members include wholesalers, manufacturers, contractors, and other professionals with an interest in this industry and improving its impact on the environment. We’ve been around for more than 50 years and believe it or not, still growing

We’re looking for a talented and committed **Chapter Relations Coordinator **at HRAI to deliver a high level of satisfaction to our member-led Chapters located across the country. We hope this search ends with you.

**The Role**

As an integral member of the HRAI team, you will provide administration and coordination support of the activities of HRAI’s 16 Chapters across Canada including working with their respective Directors/Executives/Committee Members, ensuring that the Chapters are operational, active, providing high levels of engagement, services and satisfaction to their members.

**Key Activities Include**:

- Act as the staff liaison between the HRAI Chapters and HRAI Canada.
- Assist Chapters where required, including but not limited to:

- Ensure Chapters are operational, engaged and “healthy”.
- Assist and/or organize Chapter Meetings/Events (promotion, registration, venue/menu selection, etc)
- Maintain a speaker database and/or assist Chapters with booking speakers when required
- Chapter governance oversight and/or support and document management (secure bylaws and agreements from all Chapters, governance toolkits, annual marketing plans).
- Oversee recruitment and orientation of new volunteers for Chapters
- Share best practices, ideas and concepts amongst the Chapters
- Organize and host the Regional Council meetings including preparing agendas and taking minutes.
- Organize Chapter Leadership Forum
- Support HRAI’s national regionalization initiatives
- Assist HRAI in the promotion of the benefits of HRAI’s various Member Advantage Programs to the Chapters.
- Travel to Chapter meetings as required, and/or coordinate other HRAI staff to attend.(travel is approx. 25-35% of your time and is reimbursed).

**You’ll be a great fit for this role if you are**:

- **Organized **- you manage your time to handle competing priorities and maintain a high level of accuracy. You’re detail-oriented, take accountability for your work, and never sacrifice quality.
- **An excellent verbal and written communicator** - you always get your written and verbal messages across clearly and effectively for all audiences.
- **Collaborative** - you have excellent interpersonal and relationship-building skills, and you enjoy working with internal and external teams to learn about their needs.
- **A Problem Solver** - you’re analytical and can think critically to find creative solutions to complex problems, even if it means changing the course of action.

**Skills & Abilities**
- A post-secondary degree/diploma in administration, program/project management, or in a related field
- 3-5+ years minimum previous experience in an administrative or coordinator role, ideally with a Non-for-profit association
- Average to above average technical skills in using MS Word, Excel, Outlook and PowerPoint (or similar presentation software)
- Previous experience using a database including updating, maintaining and reporting
- Professional communication and interpersonal skills to interact effectively with a broad range of internal and external stakeholders
- Strong problem-solving skills to facilitate optimum program success.
- Attention to detail in maintaining databases, determining and maintaining compliance to specific program policies and requirements
- A collaborative approach to conflict resolution
- Able to multi-task with accuracy
- Analytical thinker
- Team oriented with a focus on collaboration across divisional lines
- Service oriented and focused on delivering high levels of satisfaction for our members
- Open and honest
- Results oriented self-starter
- Excellent time management and organizational skills
- Driver’s license with access to a vehicle for travel requirements

**Working with HRAI**

The salary for this role will be commensurate with experience. You’ll receive 3 weeks paid vacation, paid benefits, flexible hours, eligibility to join our RRSP plan after 1 year, and annual funding for continued development of our staff.

**If this