Reception and Store Supervisor

Work in a purpose driven career with MaKami College, public post-secondary college that has been helping students for over 20 years with locations in Edmonton and Calgary, Alberta.

MaKami College offers students in-person, online, and blended programs in Massage Therapy, Health Care Aide, Business Administrative Assistant, Medical Office Assistant, and more. Rapidly growing, we are working to expand our campuses into cities across Canada, and continuously working to add programs to our course catalogue. We work with our team to grow and develop in areas they are passionate about, focusing on our MaKami Pillars - Leadership, Professionalism, Helpfulness, and Inspiration. MaKami team members are provided with many opportunities for professional career growth in a fulfilling and dynamic work environment.

The MaKami team is passionate about creating generational change through education, and we provide the tools and a safe environment for our staff to change the lives of our students and their families.

This position has the primary responsibility of supervising the daily operations of the reception team and school store in Edmonton. Key responsibilities include managing staff, ensuring customer satisfaction, maintaining inventory, and upholding the store's appearance. Additionally, the position requires ensuring exceptional customer service for students and clients attending the college.

Major Accountabilities/Responsibilities (Including but not limited to the following):

- Overseeing the smooth and efficient functioning of the reception area on a daily basis, ensuring that all operational aspects meet established standards
- Conduct comprehensive training sessions to equip reception team with the necessary skills and knowledge, while also providing ongoing supervision to maintain high performance levels.
- Take charge of the onboarding process for new staff members joining the reception team, offering thorough orientation to familiarize them with their roles and responsibilities
- Coordinate schedules and staffing arrangements to accommodate business needs and ensure continuous coverage of the reception area
- Manage and approve employee schedules within the HRIS system
- Possess a strong knowledge of the products available in our school store, including their features, pricing, and benefits
- Participate in the recruitment and selection process by assisting in the screening of applicants, conducting interviews, and providing input to hiring decisions for receptionist positions
- Oversee team members' performance, ensuring tasks are completed accurately and efficiently, while also aligning their efforts with departmental goals.
- Guide individuals in identifying areas for development and implementing strategies for improvement
- Maintain adherence to inventory control procedures to uphold accuracy, and minimize discrepancies, while managing inventory levels efficiently and initiating replenishment orders as required
- Oversee the movement of inventory between campuses
- Collaborate with other departments to address any reception-related issues or concerns

Education and Experience
- 2+ years of experience in a reception supervisor or management role, preferably in an educational setting
- Previous experience in inventory management or related field
- Knowledge of customer service principles and practices
- Excellent organizational and time management skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in Microsoft Office Suite and other relevant software
- Ability to work independently and as part of a team
- Strong problem-solving and decision-making skills
- Strong leadership skills and ability to manage and motivate a team

Skills and Competencies
- Strong verbal and written communication skills
- Organized with strong attention to detail
- Patient and attentive to all individuals in a fast-paced environment
- Flexible and able to change within strict time constraints and meet deadlines
- Communicate effectively and clearly with others, practice empathy and active listening to create a safe and supportive environment
- Gather and analyze relevant information, consider multiple perspectives, use a structured decision-making process, and seek input and feedback from others to make well-informed decisions
- Encourage cross-functional collaboration and knowledge sharing
- Lead by example, provide clear direction and guidance, inspire and motivate team members, empower team members, foster a culture of continuous improvement and learning
- Promote a positive and productive work environment
- The ability to prioritize tasks and activities, manage time effectively, meet deadlines, and be punctual and reliable

Work hours may vary, including evenings and weekends.