Food Counter Attendant

2 weeks ago

Edmonton, Canada Tim Hortons oa Fresh Zone Ltd. Full time

**WEST EDMONTON MAL**L
- #2171, 8770 170Th St Edmonton, Alberta T5T 4J2

**STONY PLAIN ROAD AREA (near Walmart)**
- 18531 STONY PLAIN RD

**UNIVERSITY AREA**
- 8427 112TH STREET NW EDMONTON, Alberta T6G 1K5
- 1045 Katz Group - Rexall Centre Of Pharmacy And Health and Sciences

**MEADOWLARK AREA**
- 102358-16438 87TH AVENUE (Esso Station)
- 15830 87 Ave NW

**LESSARD ROAD AREA**
- 18314 LESSARD RD EDMONTON, Alberta T6M 2W8
- 6833 177 STREET (SHELL GAS STATION)
- 4819 184TH STREET (Esso 711 Gas Station)
- 20108 Lessard Road NW

**STOREFRONT JOB DESCRIPTION**

This position involves the execution of Tim Hortons’ standards around people, product, cleanliness and exceptional customer service while on shift.

**Qualifications**:

- Previous experience in a customer service role is an asset
- Reliability and ability to work flexible hours
- Strong communication and interpersonal skills
- Ability to adhere to policies/procedures
- Able to operate effectively as part of a team in a fast paced environment

**Key Responsibilities**:
**Hospitality**
- Demonstrates that customer service is his/her number one priority
- Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank you
- Responds to customers in a friendly manner with an appropriate sense of urgency
- Suggests products, combos or sizes appropriately
- Resolves customer concerns and complaints in a friendly manner
- Communicates showcase needs to the baker and helps merchandise the product
- Keeps the front counter/drive thru area clean, organized, stocked and ready for rush periods
- Follows proper cash procedures

**Policies & Procedures**
- Follows all store policies and procedures (e.g. cash handling procedures, back door policy, break policy, injury & illness reporting policy)
- Reports all accidents, unsafe conditions and security incidents to management
- Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy

**Operations**
- Always follows Tim Hortons standards and guidelines when preparing product for our customers
- Always records coffee times on the pots, and discards expired coffee
- Prepares soups, sandwiches, bagels and accompaniments as required, following the order monitor to ensure accuracy of each order
- Regularly takes temperatures of the required product and records it in the Time & Temperature log
- Supports a clean dining environment through table clean up
- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Owner or Store Manager
- Other duties as required

**Benefits**:

- 50% employee meal discount
- 50% employer contribution towards your premium
- Flexible schedules

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week

**Salary**: From $15.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Flextime
- Life insurance
- On-site parking
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

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