Night Auditor

**Summary**:
A Night Auditor is responsible for overseeing the auditing, posting, and balancing of daily & monthly financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.

**Qualifications**:
As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

- Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
- Ensure credit card system reconciles to daily transaction lists
- Schedule, assign daily work, inform and train team members
- Monitor, observe and assist in evaluating team member performance

Essential Functions:

- Attends training; including safety training, standard operating procedures and any other as directed by management.
- Arrives at work in a timely fashion and in accordance with the posted schedule. Abides by established uniform guidelines. Practices efficient and effective procedures.
- Reads and understands English to comply with function directions. Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
- Reports any maintenance repairs to maintenance staff; records repair information in maintenance log, and follows up to ensure the work has been completed. Organize, confirm, process, and conduct all guest check-ins/check-outs, reservations, requests, changes, and cancellations.
- Activate and provide room keys.
- Addresses guest requests/complaints regarding service or equipment; relay as necessary. Provide appropriate compensation if necessary.
- Supply guests with area recommendations and directions as well as property amenities, services, hours of operation.
- Resolves complaints to the satisfaction of the guest. Assures requests are made in a timely manner.
- Knowledgeable on PMS as it pertains to functions of the front office and night audit.
- Maintains personal contact with customers (both internal and external) Resolves complaints to the satisfaction of the guest. Assures requests are made in a timely manner.
- Knowledgeable on PMS as it pertains to functions of the front office and night audit. Maintains personal contact with customers (both internal and external) including daily interactions with guests.
- Prepares and presents packages according to guest reservations, n. Provides wake up calls to guest rooms.
- Runs and review daily reports/logs; addresses any unresolved issues from previous shifts/days Works to meet or exceed benchmarked scores as it pertains to the front office.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security, and emergency procedures as established. Counts banks at beginning and end of shift; records accordingly. Takes control of lost and found as appropriate. Balances all room revenue and room expenses.
- Balances all room and tax charges. Completes designated cashier closing reports. Closes the functions of the restaurant and bar using Squirrel system.
- Runs the closing functions of the property management system. Completed computer-generated forms and reports; submits to accounting systems. Provides a shift report to the next shift. Sends shift reports.
- All other duties assigned.

Competency To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance Interpersonal - Maintains confidentiality Oral Communication - Responds well to questions Team Work - Contributes to building a positive team spirit Written Communication - Writes clearly and informatively; Able to read and interpret written information Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment Organizational Support - Follows policies and procedures for including, but not limited to, dress code policies, cell phone, and social media Adaptability - Adapts to change in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events Attendance/Punctuality - Is consistently at work and on time Dependability - Respond to management direction; Completes tasks on time or notifies appropriate person with an alternate plan Initiative - Asks for and offers help when needed Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently Professionalism - Treats others with