Guest Service Agent

2 days ago

Edmonton, Canada Courtyard Marriott Edmonton Downtown Full time

Provide the highest quality of service to the customer at all times.

Promptly and effectively deal with guest complaints and requests.

Check guests in and out efficiently and in a friendly manner.

Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Concord Hospitality.

Handle guest mail and messages per established procedures.

Be very knowledgeable of Rewards program and promotions.

Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handle special requests.

Monitor room availability.

Handle safe deposits by guests per established procedures.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures.

Offer and properly handle requests for wake up calls.

Know how to clean guest rooms to standards.

Clean lobby, meeting room, vending room, breakfast room, and back office area.

Work on laundry during down times adhering to standards.

Open and close shift; make cash drops.

Ensure all credit cards, cash, and change fund are balanced throughout each shift.

Inform management of any guest or systems related complaints or problems.

Communicate with incoming staff and management by logging pertinent information in the pass on log.

Keep maintenance informed of all maintenance needs.

Pass on guest lost and found inquiries to management or supervisors.

Assist in marketing effort by completing Company Tracking nightly.

Must wear proper uniform at all times in accordance with the Standards of Appearance.

Have a thorough knowledge of emergency procedures.

Practice safety standards at all times.

Be able to move luggage or packages weighing up to 40 lbs.

Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

Valid driver license required.

Pay: From $17.00 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays

Work Location: In person

  • Guest Service Agent

    2 days ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada Edmonton South** **About Us**: At **Ramada Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic, service-oriented...

  • Guest Service Agent

    6 days ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Agent

    4 days ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Agent

    2 weeks ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Agent

    1 week ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Service Agent

    4 days ago

    Edmonton, Canada Ramada by Wyndham Edmonton South Full time

    **Guest Service Agent** **Ramada by Wyndham Edmonton South** **About Us**: At **Ramada by Wyndham Edmonton South**, our commitment goes beyond just providing rooms; it is about creating memorable experiences for every guest. Our dedication to exceptional service is what defines us, and we are seeking individuals who share our passion. If you are a dynamic,...

  • Guest Services Agent

    2 weeks ago

    Edmonton, Canada Sawridge Inns and Conference Centres Full time

    The key responsibilities of the Guest Services Agent position are: - Checking in/out guests in a friendly and timely manner - Registering all arriving guests while adhering to the company policies and ensuring guest satisfaction - Assisting guests at arrival and departure as well as during their stay - Answering phones - Transmitting & receiving messages...

  • Guest Service Agent

    2 days ago

    Edmonton, Canada Sawridge Inn & Conference Centre Full time

    *** The Guest Service Agent is directly responsible for providing exceptional customer service to our guests and maintaining strong communication between all departments. The position is responsible for registering all arrivals and departures, processing payments, taking reservations, taking care of guests needs while following Sawridge Inn Edmonton South...

  • Guest Service Agent

    1 week ago

    Edmonton, Canada Days Inn & Suites by Wyndham West Edmonton Full time

    We are looking for a FUN, enthusiastic Guest Services Agent to join our team at Days Inn & Suites by Wyndham West Edmonton. Do you like interacting with people and exceeding guest expectations? If you answered yes, we are looking for great people to work with us! We are fast paced and always striving to do better! The shifts include days, evenings and...

  • Guest Service Agent/front Desk Agent

    2 weeks ago

    Edmonton, Canada Days Inn Downtown Edmonton Full time

    **Guest Service Agent** The Front Desk Agent with Days Inn by Wyndham Edmonton Downtown is responsible for delivering an excellent Guest and Member experience while monitoring all hotel standards. We offer an engaging experience and clean, comfortable accommodations. If you appreciate friendly service and are committed to satisfaction, you may be just the...