Passenger Service Agent

2 weeks ago

Dorval, Canada Airway Interligne Full time

**Responsibilities**:

- Assisting passengers, including unaccompanied minors and individuals requiring wheelchair assistance; directing them, and making necessary announcements during operations.
- Registering passengers in the computer system and ensuring accurate documentation for efficient and organized operations.
- Ensuring tasks are performed in accordance with the company's specific procedures and policies.
- Maintaining a professional image at all times and adhering to company uniform standards.
- Attending mandatory training sessions mandated by the company based on job role.
- Flexibility to work seven days a week, with the ability to adapt to varying hours.
- Performing any other duties assigned by the company.

**Requirements**:

- High school or provincial equivalency and/or experience in customer service.
- Excellent interpersonal and communication skills to effectively engage with passengers and provide accurate information.
- Strong work ethics, with a sense of responsibility and reliability.
- Outstanding customer service skills, even in high-pressure situations that may involve prolonged standing or walking.
- Ability to work well in a team and communicate effectively.
- Proficiency in English and French; additional language skills such as German, Italian, Arabic, Polish, Russian, Ukrainian, Spanish, Hungarian, Serbian, Farsi, Turkish, Portuguese, Japanese, Chinese, Mandarin, Cantonese, etc., would be considered an asset.
- Prior experience in the travel and tourism industry, including familiarity with Amadeus, Saber, Galileo, and ticketing systems, is beneficial.
- Possession of a driver's license or higher is advantageous.
- Proximity to Pierre Elliott Trudeau Airport is advantageous.

**Work Location**:
In person, at the Montréal-Pierre Elliott Trudeau International Airport (YUL)

**Job Type**:
Part time and On Call.

**Above Average Remuneration Based on Experience**

**Job Types**: Part-time, Permanent

Schedule:

- Evening shift
- Night shift
- On call

Supplemental pay types:

- Bonus pay

Work Location: In person

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