Parts Consultant

1 week ago

Kingston, Canada Kingston Volkswagen Full time

Kingston Volkswagen is a family-owned and operated business. Along with one sister dealership, our goal is to offer that locally owned and operated environment for our customers and staff. We are ambitious and forward-thinking and believe our people are what makes Kingston Volkswagen great. We continue to push ourselves to be better for our staff and customers on a daily basis.

At Kingston Volkswagen, we are seeking a **Parts Consultant** to join our leadership team of customer focused individuals within our process-driven dealership.

**Job duties will include**:

- Advise customers on substitution or modification of parts when identical replacements are not available.
- Maintain and clean work and inventory areas.
- Fill customer orders from stock and place orders when requested items are out of stock.
- Receive and fill telephone orders for parts.
- Examine returned parts for defects, and exchange defective parts or refund money.
- Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Mark and store parts in stockrooms according to prearranged systems.
- Read catalogs, or computer displays to determine replacement part stock numbers and prices.
- Locate and label parts and maintain inventory of stock.
- Discuss use and features of various parts, based on knowledge of machines or equipment.
- Receive payment or obtain credit authorization.
- Place new merchandise on display.
- Arrange pick up and delivery parts.
- Manage shipments by researching shipping methods or costs and tracking packages.
- Prepare sales slips or sales contracts

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

**Experience**:

- automotive parts: 2 years (preferred)

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