Guest Services Supervisor

3 days ago

Halifax, Canada Westmont Hospitality Group Full time

**GUEST SERIVCE SUPERVISOR**

In turn maintaining high standards of quality, inventory cost control and ensuring guest and employee satisfaction.

**REQUIREMENTS & SKILLS**
- Flexibility to work days, evenings, nights, weekends, and holidays as needed.
- Previous experience in hotel front desk operations, with supervisory or leadership roles is an asset.
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Knowledge of hotel reservation systems and point-of-sale software
- Ability to work in a fast-paced environment and adapt to changing priorities
- Familiarity with hotel policies, procedures, and industry standards
- High level of integrity and professionalism
- Ability to handle guest issues with diplomacy and resolution

**MAJOR DUTIES AND RESPONSIBILITIES**
- Assist in developing, preparing, executing & achieving financial goals.
- In the absence of the Guest Services Manager, supervises all aspects of the Front Office/Guest Services (Night Audit and Reservations). Assist in the operation of all areas.
- Ensures brand standards are maintained at all times, while maintaining a professional and supervisory demeanor at all times setting an example of leadership for all staff.
- Assist in monitoring and maintaining the Front Office, guest accounting and reservations in order to consistently meet company standards and achieve a high level of guest satisfaction.
- Responsible for the supervision, recruitment, selection, training and development of Guest Services personnel, to ensure their tasks are performed efficiently. Instructs and trains staff to follow safe working practices.
- Coaches and develops skills of all front office staff to the best of their potential. Assure outstanding Guest Experience.
- Ensures that staff is fully knowledgeable on all hotel facilities, daily functions, current hotel promotions, as well as local activities within the city.
- Act on guest feedback and ensure that corrective action is taken in order to ensure 100% guest satisfaction. To promote a Service Empowerment Philosophy within the team and the hotel.
- Respond to all guest messages, requests and reviews in a timely manner.
- Ensure employees are fully compliant with all company policies & procedures.
- Assists hotel management as directed with development of special reports and/or special projects as is required or during the absence of the Guest Services Manager.
- Administers and maintains all uniforms and inventories, including printed materials.
- Duties associated with Guest Services Supervisor position including but not limited to the above.

PLEASE NOTE: This Job Description is not neither definite nor restrictive and may be modified or added to in the future to meet changing needs.

  • Guest Service Supervisor

    2 days ago

    Halifax, Canada THE BARRINGTON HOTEL Full time

    **Basic Purpose of the Guest Services Supervisor** Under the direction of the Manager, the Guest Services Supervisor will lead and guides the Guest Services team during the shift and serves as an Ambassador of guest satisfaction involving being actively engaged in anticipating and delivering lively guest experiences. **Duties & Responsibilities**: -...

  • Guest Service Supervisor

    4 days ago

    Halifax, Canada Marriott International, Inc Full time

    **Job Number** 24036070 **Job Category** Rooms & Guest Services Operations **Location** Halifax Marriott Harbourfront Hotel, 1919 Upper Water Street, Halifax, Nova Scotia, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...

  • Guest Experience Centre Consultant

    6 days ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    2 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant for the Halifax area** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side...

  • Guest Experience Centre Consultant

    2 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Experience Centre Consultant

    2 weeks ago

    Halifax, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Halifax, NS)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Service Front Office Supervisor

    3 days ago

    Halifax, Canada The Prince George Hotel Full time

    As a Guest Services Supervisor, you will be a key leader in ensuring outstanding hospitality, smooth front desk operations, and an engaged team. You will handle escalated guest concerns, optimize room inventory, and support staff development to maintain the highest service standards. **Key Responsibilities**: - Provide exceptional guest service and resolve...

  • Guest Service Supervisor/ Duty Manager

    6 days ago

    Halifax, Canada New Castle Hotels Full time

    **Guest Services ManagerGuest Service Supervisor/ Duty Manager** Your team is typically the first - and the last - the guest meets. You are the Guest Services Manager and all those employees who open the door, handle luggage and greet the guests are your team. As their manager you ensure that guests are taken care of by a caring, well-trained and highly...

  • Guest Experience Supervisor

    2 weeks ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Hospitality and Food Service Experienced Full-time **THE ORGANIZATION**: At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an...

  • Guest Service Supervisor

    2 weeks ago

    Halifax, Canada The Armour Group Limited Full time

    Located in the heart of downtown Halifax, The Barrington Hotel is the perfect destination for no-hassle travelers seeking value, convenience, and a warm maritime welcome. Whether for business or leisure, our central location, comfortable accommodations, and friendly service create an exceptional guest experience. Join our team and help us deliver welcoming...