IT Field Technician

5 hours ago

Ottawa, Canada Global IT Star Consulting Corp Full time

**About us**

Global IT Star Consulting Corp provides professional IT field services to several clients in Canada. We are professional, agile, and ethical.

Our work environment includes:

- Above avg compensation
- Frequent opportunities to earn more
- Growth opportunities

Job Overview:
We are seeking two skilled and motivated Field Technicians to join our team. As a Field Technician, you will be responsible for providing technical support and troubleshooting services to our clients. This is a hands-on role that requires excellent communication skills and the ability to work independently.

**Duties**:

- Provide technical support and troubleshooting assistance to clients in the field.
- Communicate professionally in English or French, follow Standard Operating Procedures, and promptly transmit job documentation.
- Install, configure, and troubleshoot computer hardware from various vendors.
- Resolving general IT issues related to jobs.
- Repair enterprise laser printers, swap parts and update firmware.
- Repair POS/Kiosk systems, swap parts and cables, and install operating systems.
- Follow detailed client/vendor instruction manuals to resolve issues.
- Conduct system upgrades and updates as necessary.
- Collaborate with team members to ensure efficient and effective service delivery.
- Manage client expectations and provide training and guidance to end-users as needed.
- The technician requires their own vehicle, with business insurance, and must have a driver's license.
- Must have prior PC/laptop/server/printer repair experience, minimum 12 months.

**Skills**:

- Strong technical skills with experience in software troubleshooting, hardware installation, and time management skills.
- Excellent English communication skills, both verbal and written.
- Proficient in using Microsoft Office, Outlook, Adobe PDF reader, and ticketing systems.
- Familiarity with Windows, Linux and MacOS operating systems.
- Familiarity of LAN and network connectivity troubleshooting.
- Ability to work independently and prioritize tasks effectively.
- _Asset_ certifications: CompTIA Network+, CompTIA Security+, Microsoft Certifications, HP/Dell/Lenovo Certifications.
- Be able to pass a background check. Legally be allowed to work in Canada.
- Enhanced Reliability Clearance from the Government of Canada

We offer competitive compensation based on experience.

If you are a dedicated Field Technician looking for an exciting opportunity to contribute to a dynamic team, we encourage you to apply. Please submit your resume highlighting your relevant experience.

**Job Types**: Part-time, Casual, Freelance

Pay: $20.00-$30.00 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Mileage reimbursement

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Application question(s):

- Do you have a car?
- Do you have any IT industry certifications, if yes, please list them here
- Do you have an Enhanced Reliability Clearance from the Government of Canada?

**Experience**:

- IT support: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Drivers Licence (required)

Willingness to travel:

- 75% (required)

Work Location: In person

Expected start date: 2025-03-24

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