Customer Support

2 weeks ago

Parksville, Canada Rapo Digital Full time

Maybe you didn’t go to college, maybe you’re still a few credits shy of a degree. Over here, that doesn’t mean you’re not qualified. If you have a degree, that's absolutely an added bonus However here, we promote based on performance, not seniority. So, if you’re looking to move quickly, our Customer Support Program is for you. We’ll take your existing knowledge and your drive to succeed, and supplement it with training that will help you earn promotions.

**Primary Responsibilities**:

- Trained in and proficient in responding to inquiries about varies programs and benefits
- Identify customer needs and expectations
- Responsible for promptly and accurately addressing customer inquiries
- Serve as primary contact for inbound customer issues.
- Escalate more technical product-related issues to the proper support department
- Update customer information and ensure accurate entry of contact information
- Maintain quality service by following established policies and procedures
- Ensure proper security procedures are followed on all customer interactions

**What’s in it for you?**
- Hybrid office with remote flexibility
- Weekly Pay and Uncapped Commission
- Residual Income
- Exceptional commission rates
- Trips, Training Incentives/Events and other benefits
- Paid Training

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- On-site parking
- Paid time off

Schedule:

- Monday to Friday
- Morning shift
- Night shift

Supplemental pay types:

- Bonus pay
- Overtime pay
- Tips

**Education**:

- Secondary School (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)

Work Location: In person

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