Labour and Employee Relations Specialist

**Labour and Employee Relations Specialist**

Fred Victor Centre is a social service charitable organization committed to improving the health, income,

and housing stability of individuals experiencing poverty, homelessness, and mental health and substance

use struggles in Toronto. Serving more than 3,000 people each day across more than 20 sites throughout

the City, and having served numerous individuals over its 125-year history, Fred Victor ensures that the

people receiving services from the organization are treated with respect and unconditional positive

regard.

**The opportunity**:
Are you an HR Professional skilled in Labour and Employee Relations who thrives in a fast-paced

environment? In this dynamic and engaging role, you will be responsible for evaluating and providing

guidance and advice to all levels of the organization on employee and labour relations, investigation and

and performance management. You will also play an active role in Health and Safety, leading, advising and

educating on best practices, and keeping up to date on legislation. As part of an amazing and collaborative

team, you are not afraid to roll up your sleeves and support other areas of our HR operations.

**What you will do**:
Employee and Labour Relations
- Acts as the contact person for management for interpretation and administration of the Collective

Agreement and Fred Victor(FV) policies, educating, coaching and providing counseling to FV
management in order to develop and maintain positive employee and labour relations across Fred
Victor.
- Advises management on FV policies and best practices to resolve labour and employee relations

issues.
- Categorizes and keeps records of labour and employee relations issues/decisions for future

improvement and collective bargaining.
- Provides labour relations support, including facilitating meetings and guiding managers in

preparing correspondence related to grievances and investigation outcomes
- Participates in the Labour-Management Committee as required.

Investigation and Performance Management
- Acts as the contact person for employee complaints and grievances; advises management and

develops subsequent steps that may or may not involve investigations to resolve the issues in a
timely manner.
- Supports management in the investigation process and provides guidance on all record keeping

along the process, including investigation reports and outcome letters.
- Develops and maintains best practices in performance management; advises and supports

management for issues that require performance management.
- Proactively develops, maintains and accurately tracks LR/ER metrics, including complaints,

grievances, disciplines, performance management, etc.; identifies themes and trends and
provides analysis to senior management to support better outcomes and reduce risk.

Health and Safety
- Tracks JHSC activities across FV; e.g., JHSC meetings, workplace inspections, WSIB cases and

maintains the health and safety database in HRIS; keeps records of all related activities; e.g.,
minutes, incident reports, Form 7, etc.
- Reviews the trends in FV workplace injuries and illness and provides recommendations for

improving staff wellness.
- Provides health and safety orientation and refreshers to staff; performs audit of health and safety

training records as required.
Policies and practices
- Follows changes in applicable government legislation and works with the HR team to ensure FV is

compliant in all legislative requirements.
- Participates in the Human Resources Committee; reviews and updates FV policies and practices

as directed by the committee.
- Conducts research into human resources and labour relations issues and trends as required and

applies the relevant information to update the FV policies and practices.
Other
- Liaises with vendors for office equipment; ensures invoices for office equipment services are

received and processed in a timely manner.
- Supervises the HR Administrator - Employee Relations on administrative activities.
- Manages correspondence, information and all confidential matters with discretion.

**What you need to succeed**:

- University degree in Human Resources Management, Industrial Relations or related education,

ideally possessing or working toward CHRL designation.
- Minimum 5 years of progressively responsible experience in the field of employee and labour

relations.
- Excellent working knowledge and understanding of all relevant legislations and best practices in

employee and labour relations, occupational health and safety, compensation, job evaluation,
HRIS, training and performance management; e.g., Employment Standards Act, Human Rights
Code, Labour Relations Act, Ontario Health & Safety Act, Accessibility of Ontarians with Disability
Act, etc.
- Excellent computer skills with advanced knowledge and experience in MicroSoft programs.
- Excellent interpersonal skills; ability to influence others (without having direct autho