Optical Associate

2 weeks ago

Ottawa, Canada FYidoctors Ottawa Kilborn Full time

Optical Associate

If you have great retail customer service experience and are looking for your next role, we'd love to hear from you. Come and join us at our FYidoctors-Kilborn clinic as our newest Optical Associate and help us make an impact on the lives of our patients every day.

Detailed Description:
Why We Need You:
Our FYidoctors-Kilborn clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Optical Associate.

You will play a critical role within FYidoctors and are crucial to our success by delivering world-class service to our patients. As our newest Optical Associate you'll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience. With your help, we'll continue to have a positive impact on our current patients' health and well-being, as well as the patients we haven't yet met.

This position is a full-time, permanent role working up to 30-40 hours per week from Monday to Saturday.

What Will You Be Doing?
- Educating clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
- Informing patients about advances in corrective eyewear solutions as well as assisting with the selection of frames to suit your client's aesthetic and performance needs
- Interpreting optical prescriptions as written by an optometrist
- Performing frame and facial measurements to ensure correct fit and positioning of new eyewear and performing repairs and adjustments to returning patients'
- Placing Contact Lens orders and assisting with fittings
- Billing the patient, their medical service provider and other third parties
- Managing appointment bookings, prescription printouts and billing and payments
- Warmly greeting patients as they enter our clinic
- Upholding excellent customer service standards using your charisma and problem-solving skills

What Do You Bring?
- Previous experience in a customer-facing, preferably retail environment preferred
- Previous optical experience is considered an asset
- Passionate about customer service
- A high level of comfort using technology and computers
- A great communicator who can provide exceptional patient care
- Able to multi-task in a fast-paced environment

We appreciate your interest in FYidoctors and hope it didn't take too much time to apply. So, leave the rest to us. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged. We will have other opportunities

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